Team & Calendar Management

• Support Head of Department in team operations and coordination.
• Ensure shared team calendar is consistently updated.

Customer Service & Request Handling

• Act as primary contact for customer service inquiries and demands.
• Communicate with customers via phone, email, chat, etc.
• Log customer service requests into ServiceMax.
• Check equipment warranty and determine service chargeability.
• Assign cases to team members based on availability.

Quotation & Order Processing

• Issue and follow up on ad-hoc service quotations.
• Create service orders in ServiceMax, complete them in SAP, and issue invoices.
• Track spare parts usage and ensure timely invoicing.
• Monitor service reports for completion and billing.

Repair Loan Equipment Management

• Handle requests for temporary loan equipment.
• Complete loan agreements and get necessary approvals.
• Coordinate loan delivery with warehouse and monitor return deadlines.

Cross-Department Coordination

• Liaise with Warehouse for spare parts, equipment transfers, and loan logistics.
• Coordinate with HQ for repair services and equipment transfers.

Preventive Maintenance & Service Contracts

• Process and manage service contract documents.
• Schedule preventive maintenance and record in ServiceMax.
• Monitor contract expiry dates and follow up on renewals.