Resident Services Coordinator Location: Outer SE Portland: Wy’East Plaza, Floyd Light Hours: Full-Time, Non-exempt Wage: $20.30-$26.90 REACH practices an equity pay philosophy that includes reviewing knowledge, skill, effort, responsibility, and working conditions in the performance of work. This organization believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever necessary to ensure the success of our endeavors. Position Summary: The Resident Services Coordinator (RSC) will focus on assisting residents to be successful in REACH housing. The RSC will provide information and referral focusing on housing success, crisis intervention, health and safety and will plan, implement, and evaluate educational programming and social activities. The position will work closely with Property Management, case managers and referral agencies. This position splits time at locations of Wy’East Plaza and Floyd Light. Essential Functions/Major Responsibilities: Provide information to residents needing rent assistance, case management services, housekeeping services, and other resources to help maintain housing and understand lease obligations. Conduct outreach efforts to contact all new move‐ins during their first month of tenancy. Invite new residents to meet and learn about Resident Services and ways to be successful in REACH housing. Assist residents in filling out required property management and compliance paperwork and facilitate discussions between residents and Community Managers as needed. Work with residents to understand the requirements of their lease. Understand responsibilities of Community Managers and Maintenance Techs (Fair Housing, schedules, requirements of residents) to communicate unified message to residents. Work with supervisor to assess, design, implement and evaluate services that assist residents in developing skills including leadership, maintaining health, and building community. Co‐facilitate workshops with Programs Team when appropriate. Manage on‐site and outside resources including community rooms, computer labs, distribution of Tri‐Met tickets, and Northwest Children’s Outreach pick-ups. Coordinate with referring case managers to ensure continuity of services after residents move in. Work with Volunteer Coordinator to recruit, train, and supervise volunteers as needed for programming around resident activities. Promote resident led activities on‐site. Work with RS Manager to ensure Family Metrics database tracking is done accurately and that outcomes are developed and tracked to meet program needs. Must be able to adhere to organizational policies on non‐discrimination. Ability to effectively interact with co‐workers and clients with diverse ethnic background, religious views, political affiliation, cultural background, lifestyles, and sexual orientations, treating everyone with respect and dignity. Employee is to maintain regular and reliable attendance. Knowledge, Skills and Abilities: Experience with community organizing, social work, health, and/or community services and resources. Strong background in working with low‐income individuals, seniors, people with disabilities and with others who may have special emotional needs. Good working knowledge of Microsoft Suite and data base systems. Possesses strong verbal, written and interpersonal communication skills. Effective organization and time-management skills. Education and/or Experience: An Associates or Bachelor’s Degree in community development, social sciences, or education and two years of experience in community organizing or social work is preferred or a combination of education and experience. Benefits package: REACH offers an incredible benefits package to our employees! 401(k) Retirement plan with employer match, FSA, Medical, Dental, EAP, short and long-term disability, life and AD&D, employee service recognition award system, paid holidays, PTO, personal days, and sick leave. REACH also injects fun and camaraderie into the workplace by organizing activities, contests, and special events for our staff. **Benefit coverage begins for FT/PT employees on the first of the month after hired, excluding 401(k) plan, other terms apply** **FULL JOB DESCRIPTION ATTACHED**