Service Department Opportunity: Service Coordinator

icon Mechanical is seeking qualified professionals to join our Service team. We are a full-service mechanical contractor and construction firm specializing in fabrication, installation, modification, and ongoing service of process piping, power piping, boiler making, industrial equipment installation, industrial ventilation, and HVAC. icon is IMI’s original, flagship firm and takes pride in having constructed projects in over 42 states in markets including emerging technology, data centers, healthcare, laboratories, pharmaceutical, automotive, and education. icon has the capacity to perform projects where the mechanical portion can be $100's of millions to build.

icon is headquartered in Granite City, IL, and has branches in Nashville, TN, Chesterfield, MO, and Charlotte, NC. icon was recently recognized as one of the Top 50 Fastest-growing Companies in the St. Louis Metropolitan Region and recently listed as one of the Top 10 Fastest-growing Mechanical Construction Companies in the United States.

We are currently looking for a Service Coordinator to join our Service team located at our office in Nashville, TN. Our ideal candidate for the Service Coordinator role will have 1+ years of experience as a Service Coordinator, HVAC or Heating and Cooling Dispatch, Customer Service, Accounting, and/or a similar role. This individual will work directly with the clients, dispatchers, managers, and vendors to build relationships, ensure customer satisfaction, and meet departmental goals and objectives. This position requires strong communication skills, organizational skills, and the ability to work well in a team environment. Our ideal candidate will also have an outgoing and service oriented demeanor. We want to hear you smile through the phone!

Primary responsibilities for icon’s Service Coordinator include:

• Working alongside and supporting Service Sales and Service Manager to complete project related tasks correctly and in a timely fashion, including management of preventative maintenance agreements.
• Receiving and organizing service calls to ensure a highly professional experience for our customers, from initial call to final invoice.
• Setting up and closing the perfect work order.
• Interfacing directly with external and internal customers for the initialization of service, follow up communications required for additional services, repairs, parts, and final follow up to ensure customer satisfaction.
• Serving as an advocate for the customer. Translating the needs of the customer to the Dispatcher or Service Operations Manager to ensure that personnel are being scheduled properly by skill level, efficiency, and training requirements, and that all required parts are ordered in a timely fashion.
• Daily processing of purchase orders and maintaining client database.
• Developing an understanding of the projects, enabling yourself to plan to prevent problems and resolve any emerging issues before they become more critical.
• Reviewing Service reports and analyzing data for opportunities and discussing findings with the Account Managers.
• Other administrative responsibilities as required.

Primary qualifications for icon’s Service Coordinator include:

• 1+ years of experience in any of the following areas: Service Coordinator, HVAC or Heating and Cooling Dispatch, Customer Service, and/or Accounting.
• Proven experience and understanding of HVAC and refrigeration systems, and terminology is a plus.
• Positive and professional attitude with excellent communication and analytical skills.
• Proven ability to provide exceptional customer service by promptly addressing client inquiries, resolving issues efficiently, and ensuring a positive experience throughout the service process.
• Detail-oriented and highly organized with the ability to handle multiple tasks and assignments.
• A top performer with a strong work ethic who can instill pride of workmanship in themselves and in others.
• Decisiveness, willingness to address problems, make requests, and decide the best plan of action for a particular job.
• Performing efficiently in Microsoft Office Suite (Outlook, Word, Excel, Teams and PowerPoint)

COMPENSATION AND BENEFITS:

• Employee Stock Ownership Program
• Experience based salary
• Discretionary Annual Bonus'
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k with Discretionary Company Contributions
• Paid Time Off (Vacation; Sick Time)
• Paid Company Holidays
• Paid Parental Leave
• Tuition Reimbursement Program
• Employee Assistance Program
• Gym Reimbursements

DIVERSITY:

Our commitment to diversity and inclusion starts with us. The IMI companies strive to build a team that is truly reflective of the communities we serve in every level of our business. We know that when diverse minds and perspectives come together, the possibilities are limitless.

WHY ICON MECHANICAL?

Here at icon, we don’t just admire thinking outside of the box, we encourage it. icon knows that to tackle the challenging projects we are faced with every day takes a team of creative problem solvers who aren’t afraid to be bold. Which is why icon works every day to create a work environment that gives back to our employees. Our family-first approach and commitment to work-life balance are just a couple of the things that make icon Mechanical an ideal career destination. We take pride in supporting our own.

Our philosophy is to hire talented people, provide them with the training, tools, and resources to be successful, empower them to go and contribute to the success of the company, and to reward performance. If you’re ready to be a part of our team AND a part of our solution, APPLY TODAY!

EOE/M/F/V/D