Job Summary

We are looking for a proactive and customer-oriented Service Coordinator to join our team. This role is vital in ensuring smooth daily operations of our service department by coordinating service requests, facilitating communication between internal teams and clients, and delivering excellent customer support.

Key Responsibilities

Coordinate daily service operations between clients and service personnel.

Respond to inquiries and resolve concerns from both internal and external customers in a timely and professional manner.

Receive and provide feedback on service performance to ensure customer satisfaction.

Accurately and promptly issue and distribute job orders.

Regularly report performance updates and key metrics to the Service Manager.

Recommend and implement improvements in service delivery and client relations.

Actively promote the company’s products and services to customers.

Perform other related tasks as may be assigned by the immediate superior.

Qualifications

Graduate of Industrial Engineering, Business Administration, or a related course; equivalent work experience will be considered.

At least one (1) year of relevant experience as a Service Coordinator or in a similar role.

Proficient in Microsoft Office applications and experienced in using Enterprise Resource Planning (ERP) systems.

Strong interpersonal and communication skills.

Exceptional organizational skills and attention to detail.

Committed to delivering outstanding customer service.