Job Description

Richardson Business Solutions is a long-standing locally owned West Michigan business, offering a team atmosphere, and a small and friendly office environment. We have built a collaborative team environment where each individual is dedicated to working towards shared goals. We place a strong emphasis on prioritizing high level customer service and building long-term customer connections.

We are seeking a detail-oriented and customer-focused individual to join our customer service team, who will be responsible for providing excellent customer service by answering incoming calls and emails, scheduling service and installation appointments, and maintaining accurate records by updating account information and logging customer interactions. This individual will also be responsible for performing clerical duties such as filing documents, processing orders, and generating reports. All tasks are to be performed on site at our office.

The ideal candidate would have strong verbal and written communication skills and a history of providing exceptional customer service. This role requires a high degree of accuracy and attention to detail when processing customer information and completing administrative tasks.

Responsibilities:

• Answering incoming phone calls and emails
• Walk in service equipment intake
• Customer onboarding
• Order entry & processing
• Light shipping & receiving
• Service usage & cost tracking
• Scheduling equipment installations & service calls
• Record keeping of service calls & service contract related information
• Gathering of information, record keeping, and logging customer communications for equipment installation projects
• Communicating project information to the sales & service teams
• Installation records
• Service inventory & ordering
• Vendor returns
  
  

Schedule:

• Tuesday thru Friday: 8am - 4pm, 30-minute lunch
• 30-hour work week
• Fully On-Site
  
  

Pay & Benefits:

• $18-20 per hour based on prior experience
• Eligible for Medical, Dental, Vision, & Retirement Benefits
• PTO
  
  

Company Description

www.richardsonbus.com

www.richardsonbus.com