Indra is one of the leading global technology and consulting companies and the technological partner for the core business operations of its customers worldwide. It is a world leader in providing proprietary solutions in specific segments in Transport and Defence markets, and the leading firm in Digital Transformation Consultancy and Information Technologies in Spain and Latin America through its affiliate Minsait. Its business model is based on a comprehensive range of proprietary products, with a high-value focus and with a high innovation component. In the 2023 financial year, Indra achieved revenue of € 4.34 billion 58,000 + employees, a local presence in 46 countries and business operations in over 140 countries.

At Indra innovation is in our DNA. We promote the digitalization of transport to achieve more sustainable, safe, reliable, resilient and accessible mobility and infrastructure.

We strive towards a reduction of accidents, to an improvement of safety, and the protection of travellers and infrastructure.

We facilitate more efficient and less polluting transport management, optimizing the use of public resources, reducing the carbon footprint, promoting sustainable mobility policies and improving air quality.

Leadership - Generating real impact through tangible results

Flexibility - Enhancing proximity to the customer and differentiating Indra from its competitors

Focus - Projecting progress in a clear direction, which is crucial in the specialisation of business

Reliability - Building trust and long-term relationships based on experience and excellence

Role overview

We require a proactive and detail-driven Service Coordinator to join our growing operations team. This role blends day-to-day workshop coordination with hands-on involvement in the delivery and growth of a new service offering. The successful candidate will also support the Operations Manager across key project phases—including Low-Level Designs (LLDs), Operational Readiness Testing (ORT), and Go-Lives, with a clear trajectory toward taking on broader service delivery ownership in the future.

We’re particularly interested in candidates with a background in IT, Operations, or the Transport sector, who will bring hands-on experience in managing complex service workflows, coordinating across multiple teams, and delivering structured services to internal or external clients.

As the service continues to evolve, this role provides the opportunity to gain valuable experience across project and operational phases, offering insight into how new services are built, tested, and embedded.

Key Responsibilities:

Customer & Stakeholder Engagement:

• Build and maintain strong, professional relationships with customer, acting as a trusted point of contact throughout the project & service lifecycle.
• Ensure consistent communication and a positive client experience before, during, and after project delivery or service engagement.
• Understand customer needs and feedback to help shape service delivery improvements and long-term satisfaction.
• Support customer and guide them through key milestones, including workshops, ORT, pilots, and Go-Live events.
• Collaborate effectively with internal and external stakeholders, including service managers, facilitators, delivery teams, and partners to ensure alignment and timely execution of tasks.
• Manage stakeholder expectations through clear communication, regular updates, and a solutions-focused approach to problem-solving.

Project Responsibilities – New Service Implementation:

• Actively support the rollout of a new service offering with a focus on workshops and delivery experience.
• Work closely with the Operations Manager on all aspects of project execution, including:
• Organizing and maintaining documentation for Low-Level Designs (LLDs).
• Supporting logistics and coordination for Operational Readiness Testing (ORTs).
• Planning and assisting with Go-Live events, ensuring stakeholders are aligned and prepared.
• Help manage schedules, task trackers, and internal workflows across departments.
• Contribute to documentation, process improvement, and internal comms related to the project lifecycle.
• Assist in running feedback loops and actioning changes from pilot and early delivery stages.

Future Service Delivery Ownership:

• Begin to take responsibility for shaping and managing the end-to-end service delivery activities in Incident, Problem and change.
• Support the Operations Manager in scaling delivery operations, aligning KPIs, and optimizing workflows.
• Assist in capacity planning and delivery team coordination.
• Be point of contact for operational escalations, post-Go-Live support, and issue resolution.
• Lead elements of delivery quality assurance, service reporting, and internal reviews.

Person specification

• 2–4 years of experience in service coordination, project support, or operations (IT, Operations, Transport Sector)
• Experience supporting operational or service-related projects, ideally across design/test/Go-Live phases.
• Excellent communication and organizational skills.
• Proficiency in tools such as Excel, Microsoft Teams, and MS Project.
• Interest in progressing toward broader operations and delivery ownership.
• Background in Incident management, problem management, change management, and continuous improvement.
• Ability to work across multiple internal teams and external stakeholders, building strong relationships and maintaining effective communication in both in-person and remote settings
• Familiarity with project phases like LLD, ORT, and Go-Live in a service environment.
• Knowledge of workshop facilitation, learning environments, or service delivery teams.

Comprehensive Employee Benefits Package

• Holidays: 24 days per annum + Irish bank holidays (options to buy/sell days)
• Pension – 7% employee and 7% employer
• Private medical insurance (including dental & optical)
• Flexible/hybrid working options
• Charitable initiatives
• Learning and development programs
• Travel & expense allowances
• Innovative & collaborative work environment

Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability or other characteristics protected by law.