The Service Coordinator provides hands-on case management to residents living at RBJ Senior Housing and cultivates an empowering attitude to help older adults remain independent, increase their self-sufficiency and maintain a good quality of life.

Responsibilities

• Meet with residents and always provide excellent service.
• Conduct thorough evaluations and create individualized service plans. 
• Conduct outreach with new and existing residents to build strong awareness of our services.
• Provide residents with education and side-by-side assistance on public benefit applications including Social Security, Medicare, and Health and Human Services benefits.
• Connect residents with appropriate outside services (e.g. in-home care) and conduct follow-up to ensure success.
• Maintain records and documentation of services adhering to data standards set by funders.
• Maintain an up-to-date list of community resources, actively seek out new services and partnerships, and promote awareness through organized events on a regular basis. 
• Contribute to Resident Services-related projects and initiatives as needed.

Skills

• Excellent verbal, interpersonal, written, and listening communication skills with proven ability to communicate subject matter in an appropriate and professional manner.
• Demonstrated ability to problem solve complex situations and engage in crisis intervention/prevention.
• Understands the system for core public benefits and demonstrates the ability to successfully complete applications and perform follow-up.
• Understands the interconnectedness of aging, housing and health-related issues. Able to identify trends among residents to see and bridge gaps and connect dots.
• Ability to adhere to documentation requirements and work deadlines – organized and independent time manager.
• Willingness to meet with residents in their home or preferred setting on the property.
• Proficient in Microsoft Office suite applications and client database systems.

Minimum Experience

• Bachelor’s Degree and/or equivalent work experience in a human service-related field with a minimum of 2 years of experience in direct delivery of social services.
• Knowledge of and training in aging and disability services.
• Preference for fluency in both English and Spanish languages.