Service Coordinator and Quality Assistant The ideal candidate has a working understanding of ISO (9001 or 13485) Quality Management System process flow, including (but not limited to): Customer Service Management and Complaint Handling Document and Record control Non-conforming product RMAs Abilities include: adapting to the QMS vibe already in place asking for clarification and information assisting Quality Manager as needed assigning and collecting investigations and other information from appropriate resources effectively training resources in understanding procedures and proper documentation Interacting directly and effectively with customers preparing investigation reports, and reports on complaint trends taking direction using or learning to use: Word, Excel, PowerPoint and various other technologies working independently Desired Traits: a sense of humor ability to handle multiple tasks and switch easily between them desire to learn flexibility good to better customer service skills E-mail resume and cover letter to [email protected]