Company Description

At TADA, we’re building a fairer, smarter ride-hailing platform—and we’re looking for an Country Operations Manager to lead our efforts in Hong Kong.

This is a hands-on role that combines strategy, execution, and leadership. You’ll be at the forefront of growing our business in Hong Kong —working to improve rider experience, support our driver community, and manage the day-to-day operations of a fast-moving platform.

You’ll work closely with our regional leadership and collaborate across functions like Marketing, Product, and Customer Service to shape how TADA scales in Hong Kong.

We’re looking for someone who’s sharp, resourceful, and thrives on making things happen. Someone who knows how to turn plans into action—and action into results.

Key Responsibilities

1) Market Management

  - Take ownership of TADA’s Singapore market performance.

  - Execute strategies to drive growth, improve service quality, and strengthen market positioning.

2) Driver and Rider Operations

  - Lead efforts to acquire and engage driver-partners.

  - Support initiatives to grow and retain rider demand.

  - Solve operational issues quickly to maintain service reliability.

3) Data-Driven Execution

  - Monitor market performance through dashboards and reporting tools.

  - Identify trends, spot risks early, and suggest improvements.

  - Use data insights to guide daily operations and campaigns.

4) Project Management

  - Lead local projects to improve the rider and driver experience.

  - Work cross-functionally with teams like Product, Marketing, Customer Service, and Policy.

5) Stakeholder Engagement

  - Represent TADA to key partners, driver groups, and community stakeholders.

  - Build strong relationships with users and partners to strengthen the ecosystem.

6) Leadership and Team Coordination

  - Manage and coach small teams and partners to drive execution excellence.

  - Be a culture carrier for TADA’s values of fairness, service, and innovation.

Key Requirements

1) Experience

• Min. 5 years of related experience in operations, consulting, technology, startups, mobility, or logistics.
• Hands-on experience managing projects, solving operational problems, and working with cross-functional teams.

2) Analytical Skills

• Comfortable working with numbers and metrics.
• Experience with Excel/Sheets is essential; SQL or other analytics skills are a plus.

3) Execution Skills

• Strong ability to drive initiatives from planning to implementation.
• Highly organised, detail-oriented, and proactive.

4) Communication Skills

• Clear and confident communicator.
• Able to build trust with internal teams, partners, and drivers.

5) Leadership Potential

• Natural team player who can lead by example and inspire others.
• Ambitious, growth-oriented, and ready to take on bigger responsibilities over time.