Job Description

Location: Pune, India - Onsite

Are you passionate about enhancing workplace environments and driving employee engagement? Zendesk is looking for a Senior Workplace Experience Specialist to join our team in Pune, India. In this critical role, you will report directly to the Workplace Experience Manager, Pune and play a vital part in creating a dynamic and inspiring office atmosphere. You will be responsible for implementing innovative workplace initiatives, supporting operational excellence, and fostering a culture of collaboration and inclusivity. If you’re ready to take your expertise to the next level and make a meaningful impact on our workplace experience, we invite you to apply and be part of our journey!

Why Zendesk?

Zendesk is on a mission to simplify the complexity of business, making it easy for companies and customers to create meaningful connections. Our customer experience software unlocks the power of billions of interactions, enabling businesses to build rich, meaningful relationships with their customers.

More meaningful moments. Fewer Zoom calls.

What’s it like to work here? Our offices reflect the global cities we call home, featuring spaces for collaboration, quiet work, and events that foster community and creativity.

What You’ll Be Doing

• Manage the front desk and ticketing system, providing a high level of customer service.
• Welcome visitors and deliver an extraordinary guest experience to all employees in-office.
• Liaise with vendors and landlords as needed.
• Coordinate vendor management including assisting in procurement processes and performance management.
• Manage event programs for the office.
• Maintain and coordinate cleanliness and safety of assigned building(s) and areas, kitchens, equipment, and plants.
• Maintain Workplace Experience master documents, spreadsheets, calendars, and floor plans.
• Lead internal communications on up-to-date building events, maintenance, safety, and other issues.
• Assist the Global Safety and Security team with security and health & safety matters relating to the workplace.
• Manage the food and beverage program.
• Assist the Workplace Experience Manager with office moves, adds and changes.
  
  

About You

• Education: Diploma in Hotel or Hospitality Management, Business Administration, or a related field.
• Skills and Experience:
• Minimum of 2-4 years’ experience in Facilities/Office Coordination/ Event Management.
• Demonstrated experience in managing small projects
• Strong computer literacy including experience with Google Suite
• Familiarity with building operations (lighting, air conditioning, flooring, etc.)
• Ability to handle multiple tasks autonomously
• Advanced problem solving skills
• Positive attitude; grace under pressure
• Organized, punctual and accountable
• Experience planning events
  
  

Ready to Make an Impact?

If you’re excited about the opportunity to shape the workplace experience at Zendesk in Pune, we want to hear from you! Apply now and help us create a thriving office environment where our team can excel.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.