About ING Hubs
Following ING’s strategic ambition to deliver a superior experience to its customers worldwide, the hubs network contributes to fostering efficiency and digitalization across ING. Providing concentrated expertise along with scalable and sustainable solutions, the hubs focus on straight-through processing, delivering automated services like software development, data management and retail operations.
𝑃𝑟𝑒𝑠𝑒𝑛𝑡 𝑖𝑛 𝑃𝑜𝑙𝑎𝑛𝑑, 𝑅𝑜𝑚𝑎𝑛𝑖𝑎, 𝑆𝑙𝑜𝑣𝑎𝑘𝑖𝑎, 𝑡ℎ𝑒 𝑃ℎ𝑖𝑙𝑖𝑝𝑝𝑖𝑛𝑒𝑠 𝑎𝑛𝑑 𝑇𝑢𝑟𝑘𝑖𝑦𝑒, 𝐼𝑁𝐺 𝐻𝑢𝑏𝑠 𝑒𝑚𝑝𝑙𝑜𝑦 𝑚𝑜𝑟𝑒 𝑡ℎ𝑎𝑛 11,000 𝑝𝑟𝑜𝑓𝑒𝑠𝑠𝑖𝑜𝑛𝑎𝑙𝑠 𝑖𝑛 𝑑𝑜𝑚𝑎𝑖𝑛𝑠 𝑠𝑢𝑐ℎ 𝑎𝑠 𝑠𝑜𝑓𝑡𝑤𝑎𝑟𝑒 𝑑𝑒𝑣𝑒𝑙𝑜𝑝𝑚𝑒𝑛𝑡, 𝑑𝑎𝑡𝑎 𝑚𝑎𝑛𝑎𝑔𝑒𝑚𝑒𝑛𝑡, 𝑜𝑝𝑒𝑟𝑎𝑡𝑖𝑜𝑛𝑠 𝑜𝑟 𝑛𝑜𝑛-𝑓𝑖𝑛𝑎𝑛𝑐𝑖𝑎𝑙 𝑟𝑖𝑠𝑘.
ING Hubs Türkiye core capabilities, 𝐑𝐞𝐭𝐚𝐢𝐥 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 𝐚𝐧𝐝 𝐓𝐞𝐜𝐡, have us looking for data experts, developers and other professionals to get onboard in our Istanbul office located in Technopark, Vadistanbul.
The Team
ING’s goal is to enable people to “do their thing” and empower them to stay a step ahead in life and in business. We are one of the largest banks in Europe and we continuously evolve to become one of the most innovative companies in the banking sector. The ING Analytics group is a major driving force in ING’s transformation, aimed at helping us to become a data-driven organization, where advanced analytics is at the heart of our business processes.
In our tribe, we apply analytics & AI solutions for the Know Your Customer (KYC) domains and create advanced analytics applications and models. These models are used to mitigate, detect and to effectively tackle the risk of financial crime for our customers and our society, making us a safer and more compliant bank. Our tribe consists of more than two dozen data scientists, engineers, data analysts, and customer journey experts, working together to deliver innovative solutions in our domain across multiple countries.
As a CJE Solution Designer in GenAI CDD domain, you will play a pivotal role in establishing a Solution Design Practice within the organization. You will collaborate closely with customer journey experts, product managers, and development teams to create and improve digital journeys, while organizing workshops and training to advocate for Analytics. Additionally, you will work as researcher to translate client insights to improved solution designs.
Roles & Responsibilities
Employ service design methodologies to map and analyze client journeys, identify pain points, and create seamless and engaging client experiences.
· Organize and facilitate design sprints to rapidly prototype and test new ideas, ensuring that solutions are user-centric and aligned with business objectives.
· Develop service blueprints that illustrate the relationships between various service components, including user interactions, frontstage and backstage processes, and support systems.
· Maintain and update the client journey framework, providing a comprehensive overview of all client journeys within retail banking domain and assessing their degree of digitalization. Identify opportunities for further digitalization and enhancement.
· Work closely with cross-functional teams, including customer journey experts, product managers, UX/UI designers, and developers, to ensure a cohesive and holistic approach to service design.
· Conduct qualitative and quantitative user research to gain insights into client behaviours, needs, and motivations, and use these insights to inform design decisions.
· Create and test prototypes with UX designers to validate assumptions and refine solutions based on user feedback.
· Continuously evaluate and improve existing products, applications, websites, and tools to enhance the overall client experience.
· Document design processes, findings, and recommendations clearly and effectively. Communicate design concepts and solutions to stakeholders at all levels.
· Strengthen the ING One Agile Way of Working as a role model while safeguarding the Orange Code.
· Train teams and upskill the organization on customer centricity and design methodologies.
How to succeed
• Bachelor’s or master’s degree in a relevant field (e.g. Business, Data Analytics, Solution Design, Interaction Design)
• Minimum 3-6 years of professional experience in applying advanced analytics (especially service/solution design) in a business context, ideally in financial services or consultancy
• Hands-on experience in designing data-driven dashboards and reports for senior management, transforming insights into actionable visuals using tools like Power BI, Tableau or similar
• Proven track record in using data to detect risks or opportunities (e.g. financial crime, fraud, operational inefficiencies)
• Experience in Agile/Scrum environments, with ability to co-manage backlogs and collaborate in cross-functional teams
• Involvement in product or service/solution design processes, with focus on client journeys, pain point identification, and solution ideation
• Working experience in end-to-end product lifecycle: from user research and needs analysis to implementation and performance evaluation
• UI/UX awareness and affinity, collaborating closely with designers and developers to bring visual concepts to life
• Experience in managing diverse stakeholders (e.g. Risk, Legal, Compliance, Product Owners) and aligning them around common insights and goals
Qualifications
• You are data-driven, analytical, and passionate about turning data into visual stories that drive business decisions
• Strong ability to translate complex datasets into understandable and engaging visuals for leadership teams
• Excellent communication and presentation skills; you can articulate ideas clearly and influence through insights
• Skilled in service /solution design methodologies: journey mapping, persona creation, blueprinting
• You understand APIs, digitization trends, and how to bridge business needs with technical capabilities
• You are proactive, self-driven, and comfortable with ambiguity in fast-paced environments
• Experience with qualitative and quantitative user research; you turn user behavior and feedback into design-informed decisions
• Familiarity with tools such as Figma, Miro, or similar platforms for collaborative prototyping and stakeholder communication
• A strong team player who enjoys collaborating in multidisciplinary teams and contributes to a culture of innovation and continuous learning
• Experience or affinity with financial crime, anti-money laundering, or compliance topics is a plus
• Excellent level of English
What We Offer at ING Hubs Turkiye
At ING Hubs Turkiye, we believe that your work should be fulfilling in every way. We pay attention to even the smallest details to ensure that your experience is rewarding. Here’s what you can expect when you join our organization:
Be Yourself, Be an ING'er
At ING Hubs Turkiye, your growth and happiness are our priorities. Join us and unlock your true potential in a fulfilling workplace!
Who should apply?
At ING, we promote diversity not just because it is the right thing to do, but because it’s essential for delivering on our strategy. To stay a step ahead we need teams with a healthy mix of contrasting perspectives and backgrounds as they are more creative, faster to adapt and more inventive with their solutions. We strive to hire a workforce as diverse as the communities in which we operate, and we will consider every application, regardless of race, religion, color, national origin, sex, disability, or age.