About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About The Job

We are looking for a Senior Test Lead who will have an opportunity to be part of the growing product development team that should own the responsibility to test plans, and implement and execute test cases. The ideal candidate will be the technical lead for a team of testers based onsite and offsite.

As Senior Test Lead, You Will…

• Review and analyze system specifications
• Collaborate with Quality Assurance Engineers to develop effective strategies and test plans
• Execute test cases (manual or automated) and analyze results
• Evaluate product code according to specifications
• Create logs to document testing phases and defects
• Report bugs and errors to development teams
• Help troubleshoot issues
• Conduct post-release/post-implementation testing
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Provide strong technical leadership in Quality Assurance Engineering towards delivering Standalone/Cloud based APIs
• Deliver test suites for highly scalable and reliable business applications using latest web technologies and cloud services
• Maintain a suite of existing web applications and services by implementing new features and fixing critical bugs
• Actively participate in enhancing the QA and automation frameworks
• Build and Automate end-to-end test scenarios and simulate device behaviors via tests
• Research, visualize, and interpret Big Data to suite business needs
• Be the link between the technical architects and developers non-technical personnel translating business requirements into functional requirements
• Focus on the quality delivery for product releases
• Build a strong automation team
  
  

As Senior Test Lead, You Have…

• A graduate with a minimum 5 years experience as a Senior Software Tester/Software Tester
• Proven experience as a Quality Assurance Tester or similar role
• Experience in project management and QA methodology
• Familiarity with Agile frameworks and regression testing is a plus
• Previous experience writing manual test cases
• Knowledge of Automation tools is added advantage (JMeter, BladeMeter etc.,)
• Experience with test plan and execution
• Working knowledge of test management software (e.g.Jira, qTest, Zephyr) and SQL
• Advanced skills with Google Sheets, MS Excel and Word, PowerPoint/Google Slides
• Ability to document and troubleshoot errors
• Excellent communication skills
• Attention to detail
• Analytical mind and problem-solving aptitude
• Strong organizational skills