The Team Upstart's Telephony team is responsible for delivering a great phone experience for our customers and agents. As a Senior Telephony Developer at Upstart, you will be responsible for supporting our telephony contact center strategies. You will partner with operational, product, and engineering teams to continuously improve our telecommunication efforts and support our Telephony roadmap. How you'll make an impact: * Own designated telephony platform configuration execution, requirements gathering, scoping, and support appropriate prioritization by leveraging intimate knowledge of tooling capabilities to optimize our phone efforts * Leverage Telephony Platform APIs to create solutions that automate & streamline Telephony Team execution of organizational initiatives * Partner with Cross Functional Upstart Stakeholders and leadership to operationalize telephony strategies * Monitor data/API/Telephony platforms and identify opportunities to improve performance and experience for customers and agents * Deliver various omnichannel roadmap initiatives * Create and maintain telephony documentation What we're looking for: * Minimum requirements: * 5+ years experience configuring telephony omnichannel platform interaction flows, analyzing contact center based data, troubleshooting/executing api calls and api coding for contact center applications * Proven ability to execute in a fast paced environment while delivering high quality outputs * Knowledge of rules and regulations (FDCPA, TCPA, CAN-SPAM) * Preferred qualifications: * Experience working with Katabat or similar collections system * Experience working with LiveVox, Nice CX One, Cyara, Neustar/Transunion Telephony Enhancements * Consumer lending experience * Hands on Contact Center Experience, including metrics, customer experience, interactions flows, IVR design/build/implementation/testing execution Position location This role is available in the following locations: Remote. Please note that our call center hours are Monday to Friday between 5 AM and 6 PM Pacific and and Saturday to Sunday between 7 AM and 3:30 PM Pacific Time. Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time. What you'll love: * Competitive Compensation (base + bonus & equity) * Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart * 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings * Employee Stock Purchase Plan (ESPP) * Life and disability insurance * Generous holiday, vacation, sick and safety leave * Supportive parental, family care, and military leave programs * Annual wellness, technology & ergonomic reimbursement programs * Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering * Catered lunches + snacks & drinks when working in offices #LI-REMOTE #LI-MidSenior