Kforce has a client in Laurel, MD that is seeking a Senior Technical Writer - Customer Service. Responsibilities: * Creates documentation, including standard operating procedures, quick reference guides, user guides, training manuals, brochures, after-action reports, and instructional videos * Determines the clearest and most logical way to present information and/or instructions for greatest reader comprehension and writes and edits technical documentation accordingly * Proofread prepared documents to ensure adherence to grammatical and formatting standards * Elicits documentation from the Customer Service Department to be stored in the Customer Service Technical Documentation Repository, formats and uploads documentation to the Customer Service Technical Documentation Repository and Comprehensive Repository * Media content and textual information for videos will be elicited from the video requestor, formatted, and developed in alignment with the requestor's needs, compliant with accessibility and quality standards, and saved to Microsoft Stream* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed * Relevant education and/or training will be considered a plus