Responsibilities -

• Senior AMDB & CMDB Technical Project Manager with SIAM, ITSM experience will be responsible to manage the AMDB & CMDB for the organization, ensuring value for the business and adherence to company policies.
• Ensures changes to assets are recorded and controlled appropriately.
• Lead on the delivery of a fully operational CMDB, evaluating existing tools and the design, and drive the development of new/improved features and functionality as necessary to improve compliance coverage, as well as efficiency and effectiveness.
• Initially should be able to work from scratch to deploy the asset management processes & procedures in a start up to bring up to basic level of maturity w.r.t SACM.
• Conduct PAV & CMDB Audits on a periodic basis to ensure that the organization’s systems, network, assets and software are based on sound, accurate configuration data all of which reduce risk and impact to the business.
• To maintain an updated Asset Database online for both Hardware and Software Assets.
• Familiarity with technology such as Microsoft App Virtualization, VMware, and cloud technologies.
• Experience working in the service integration and management (SIAM) mode.
• Deep understanding of IT Service Management processes (ITIL).
• Experience of implementing integrations across service management platforms and discovery tools.
• Support, develop, maintain and track Asset Management Database & updates the Asset Register from time to time w.r.t Information Security, ITSM procedures, Compliance, ISO Audit, Risk Management, Mitigation management.
• Verify the CMDB immediately after every IMAC activity and Change Activities.
• Monthly MIS Reports on Asset Management.
• Updating the Customer on the Details of the End of Life period for the Assets.
• Internal/External Asset Audit and reporting.
• Following the defined Procedures for Asset Management.
• Maintain the inventory of Spare Management.
• Maintain and track the AMC /Warranty details.
• Software License Management.
• Deployment of ITAM tool w.r.t CI’s tracking, monitoring, updating etc.
• Lead and provide guidance for all problem related issues across the client’s service. Address all other issues on time to avoid any impact.
• Work in collaboration with the Hardware and Software Teams, to create review and update of the Asset & Configuration Management Policy, Process and Procedures which defines the lifecycle of all Assets.
• Identify and define scope of the asset & configuration management processes, function, the items that are to be controlled, and the information that is to be recorded.
• Develop strategy and implement best practice frameworks for measuring, improving, monitoring, and reporting against SLA and KPI.
• Provide KPI/Metric information and standardized reporting on a scheduled basis together with unscheduled reporting required by management.
• Participate and facilitate meetings as and when required by the account.