Kforce has a client in need of a Senior Systems Analyst and Administrator. Responsibilities: * Execute and document platform administrator changes * Maintain and manage current state and future state documentation, help build run books to operationalize current implementation * Work with internal cross-functional IT teams vendors, and end-users to provide accurate and effective resolutions * Provide effective written and verbal communications to users, stakeholders, and vendors * Work with the Major Incident Management team, Customer Engagement Manager, and Vendors to help bring resolution to incidents and ensure communication to stakeholders * Escalate issues that require executive attention * Perform system analysis duties on various platforms and provide documentation of required processes * Work with business users and stakeholders to assess and document business requirements on new initiatives and projects * Gather user and system requirements through open-ended discussions, JAD, and brainstorming sessions * Prepare and design workflow diagrams and process workflows * Manage system improvements in coordination with business groups and vendors * Manage and support issues on integration with other systems * Lead initiatives to enhance the platform's capabilities * Coach, mentor, and train other members on the use of the various components of the platforms and their best practices * Facilitate the definition for future project scope, milestones, tasks, deliverables, and resource requirements* BA/BS degree in Business, Computer Science, Management Information Systems, or related field * 5+ years of direct work experience in a relevant industry * Demonstrated analytical background, experience managing vendor contracts and implementations * Experience in supporting multiple applications * Deep knowledge of Queue management and Contact Center applications * Knowledge of end-to-end systems * Knowledge of ITIL processes and service delivery * Knowledge of requirements gathering and elicitation techniques * Ability to work independently and within a team environment