Job Description

We are seeking an experienced Senior System Administrator to lead and support our IT support team in a dynamic, fast-paced environment. Reporting directly to the CTO, this individual will be key in executing strategic IT initiatives and ensuring alignment with broader technology goals. They will serve as a technical escalation point, help develop and refine internal processes, and provide mentorship to Tier 1 & 2 support specialists. In addition to hands-on system administration, infrastructure improvements, and cross-functional project work, particularly around Salesforce and user support, this leadership role requires strong collaboration, follow-through, and a service-first mindset.

Responsibilities:

• Lead and mentor the Tier 1 & 2 IT Support team, promoting best practices and a culture of excellence.
• Provide high-level technical assistance with computer hardware, software, and user support issues.
• Resolve escalated technical issues efficiently and develop long-term solutions to recurring problems.
• Own the internal IT ticketing system, ensure timely tracking, escalation, and resolution of support requests.
• Manage system administration tasks across infrastructure, email systems, backups, patching, anti-virus, M365, and CRM platforms. (including Salesforce)
• Administer and support Soft Phone systems across on-site and remote users.
• Recommend and implement hardware/software improvements and security best practices.
• Develop and maintain internal IT documentation and knowledge base.
• Lead or contribute to key IT projects and cross-functional initiatives as needed.
  
  

Qualifications:

• 3–5 years of experience in IT support and systems administration, with at least 1–2 years in a leadership or senior-level role.
• Proven experience managing and troubleshooting Windows, macOS, M365, and enterprise SaaS tools in an environment of 375+ users.
• Strong experience with CRM systems (Salesforce preferred), user provisioning, and infrastructure support, but not required.
• Demonstrated ability to prioritize, manage, and execute multiple projects and milestones effectively.
• Excellent interpersonal, coaching, and mentoring skills with a strong customer-service mindset.
• Strong troubleshooting, analytical, and decision-making skills.
• Must be able to lift and transport IT equipment weighing up to 60 pounds, including computers, printers, and related hardware, to support setup, relocation, and troubleshooting needs in a fast-paced environment.
  
  

Company Description

We’re a leading law firm known for delivering outstanding legal representation with integrity and precision. With us, you’ll be part of a high-performing, client-focused team that values innovation, growth, and collaboration. Here, your expertise is recognized, your voice matters, and your professional development is genuinely supported, making it more than just a job, but a meaningful career.

We’re a leading law firm known for delivering outstanding legal representation with integrity and precision. With us, you’ll be part of a high-performing, client-focused team that values innovation, growth, and collaboration. Here, your expertise is recognized, your voice matters, and your professional development is genuinely supported, making it more than just a job, but a meaningful career.