Who are we?

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

What will you contribute?

Reporting to the Senior Manager BigFix Operations, the Senior Support Engineer will possess hands-on experience with the administration and customization of Kubernetes and will be responsible for the maintenance, development, and operations of the Akeyless Cryptographic Key Management Platform (Prior knowledge of Akeyless not required). The candidate should be experienced in working in a diverse development environment supporting an enterprise Cryptographic Key Management platform while aligning to Architecture and Security best practices regarding backup, disaster recovery, high availability, performance optimization, cost optimization etc.,.These are the activities that ensure Finastra technology continues to deliver business-critical cryptographic key management services (including Client-managed services and enterprise-shared services.) The role will also be responsible for researching, planning, coordinating & implementing application solutions for conceptual design requirements.

Responsibilities & Deliverables

Your deliverables as Senior Support Engineer will include, but are not limited to, the following:

• Tests, debugs, analyzes and fixes application problems/issues
• Works closely with stakeholders to fix issues in a timely fashion
• Interacts with internal stakeholders to support product releases and/or resolve program problems
• Participates in platform design meetings and analyzes user needs to determine technical requirements
• Designs and develops high-quality scripts for automation and maintenance of the platform
• Follows the software development lifecycle process
• Logs technical support incidents, problems and requests into the system. Monitors incidents assigned to the Administrator. Provides succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participates in Problems and Knowledge initiatives and other process improvements.
• Collaborates with and supports the Live Operations, Infrastructure Engineering and Application Support teams during system design, development and implementation phases, providing advice for interfacing monitoring services with the Cryptographic key management platform
• Escalates performance issues, unresolvable incidents and service interruptions to both internal and external technical support. Creates and updates incident records in the system’s tracking system.
• Updates & maintains a comprehensive testing protocol for the system instance upgrades to certify all applications for use after the upgrade is completed.
• Install, maintain, configure/reconfigure, and support hosted system instances, production and non-production
  
  

Technical Skills

Required Skills & Experience:

• Azure Kubernetes Services
• GitOps – FluxCD
• OSS – development practices
• GitHub
• Helm Charts
• YAMLs
• Azure Cloud Platform
• Docker – Containerization skills
• NGNIX – Ingress (nice to have)
• CI/CD & Version Management
• Grafana/Prometheus
• Akeyless Platform (nice to have)
• Azure AD
• BigFix Patch and Automation
• Venafi Certificate Management
  
  

Soft Skills

• Ability to support solutions to a variety of technical problems of moderate scope and complexity independently.
• Strong oral and written communication skills
• Experience working with global delivery teams.
• Proven ability to deliver in a fast paced, complex technical environment.
  
  

Benefits

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

• Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
• Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
• ESG: Benefit from paid time off for volunteering and donation matching.
• DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
• Specific benefits may vary by location.
  
  

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra!