Expectations

• Onboard 3PL partners and monitor their performance as per the service level agreements (SLAs)
• Ensure a high level of customer experience by promptly escalating fulfilment related issues to 3PL partners and tracking them to closure
• Identify and implement process improvements to enhance the efficiency and accuracy of the fulfilment and returns operations
• Develop and manage the fulfilment budget, ensuring cost-effective operations without compromising quality and service levels
• Collaborate with marketing, customer service, and product teams to ensure alignment and coordination of fulfilment activities
• Utilize data and analytics to monitor key performance indicators (KPIs) and drive continuous improvement initiat
  
  

Ideal Candidate

• 2-4 years of experience in a similar role within a D2C e-commerce company
• Hunger for learning and growth, and therefore, wants to join an early-stage startup
• Strong problem-solving skills with a data-oriented and analytical approach
• Strong program and project management skills
• Proven ability to lead and collaborate with cross-functional teams, prioritize high-impact activities, and manage complex projects
• Openness to work from the Jaipur office, 6 days a week
  
  

Skills: sla monitoring,process improvement,last mile,b2c,ecommerce,budget management,cross-functional collaboration,d2c,kpi monitoring,problem-solving,3pl management,customer experience,project management,data analysis