Purpose of the Role

Responsible for working within development and engineering teams to automate software delivery and infrastructure deployments, enable engineering best practices, and enable more frequent, higher-quality code deployments. Works on moderate to complex tasks in support of one or more projects that require a singular area of expertise. Works as a project team member with engineering members, or independently on small projects.

Main Responsibilities

• Respond to and troubleshoot incidents, ensuring quick resolution and minimal downtime.
• Work closely with development, operations, and QA teams to foster a culture of collaboration and shared responsibility.
• Provide support and guidance to development teams on best practices for infrastructure and deployment.
• Maintain Issue documentation and support the system.
• Responsible for infrastructure upgrades and patches.
• Works effectively within a given development framework (scrum, kanban, SDLC, etc).
• Participates in sprint/project planning and performs estimates as necessary.
• Integrates test automation frameworks.
• Document requirements, specifications, and solutions as needed.
• Design, implement, and maintain CI/CD pipelines to automate the build, test, and deployment processes.
• Collaborate with development teams to ensure code is delivered reliably and efficiently.
• Maintain and improve the scalability, security, and efficiency of our infrastructure.
• Implement monitoring and logging solutions to ensure the health and performance of applications and infrastructure.
• Implement security best practices in the development and deployment processes.
• Ensure compliance with industry standards and regulations.
• Identify opportunities for automation and implement scripts or tools to streamline repetitive tasks.
• Continuously evaluate and integrate new technologies to enhance automation capabilities.
  
  

Qualifications

Qualifications

Experience & Education

• Bachelor’s degree in Programming/Systems or Computer Science or other related field or equivalent work experience
• 5+ years of programming/scripting experience with moderate depth of knowledge.
• Experience working in applications, systems, or IT operations.
• Experience in using ServiceNow for issue/Release management
• Experience with automation tools such as Jenkins
• Experience with version control systems such as Git
  
  

Languages

• Ability to communicate effectively in English, both written and verbal
• Software development/scripting skills in languages such as Java, Python, Perl, Bash and Ruby
  
  

Knowledge, Skills And Abilities (KSAs)

• Ability to work in flexible shifts like off working hours/weekends.
• Comfort with frequent, incremental code, testing and deployment
• Overall Linux and Windows knowledge
• General networking knowledge - firewalls, VPNs, proxies & Load balancers
• Knowledge of an agile team environment and process.
• Requires working knowledge of two or more programming languages.
• Strong problem-solving skills and the ability to troubleshoot complex issues in a distributed system.
• Strong teamwork and collaboration skills.
• Self-motivated and independent learner
• Effective communication skills.
• Ability to handle multiple projects.
• Adaptability and willingness to learn new technologies and tools.
• Strong understanding of CI/CD concepts and tools (Jenkins, GitLab CI, etc.).
• Knowledge of cloud platforms (AWS, Azure, GCP) and hybrid cloud environments.