Who We Are

Imprint is building a next-generation co-branded credit card company to serve America’s great brands. Some of our partners include H-E-B, Turkish Airlines, Brooks Brothers, and Eddie Bauer. Imprint is backed by Khosla Ventures, Kleiner Perkins, and Thrive Capital. We are focused on building a brilliant team who want to change payments and who embody our Operating Principles.

The Team

The Servicing Automation team builds the technology that powers scalable, cost-efficient customer operations at Imprint. We focus on automating high-impact areas like payment processing, self-service tools, collections, disputes, and program setup—reducing manual work while improving customer experience.

Our mission is to drive margin improvements by streamlining servicing workflows through automation. We partner closely with Operations and measure success through platform reliability, cost efficiency, and key service metrics like delinquency rates and support SLAs.

If you're excited about solving complex problems at the intersection of fintech and automation, come build with us.

Location

This role will be a hybrid work format, with time split between working remotely and working onsite from our San Francisco, New York, or Seattle offices, 2-3 days a week as required by your manager.

What You'll Do

• Build features that directly affect user experience, including but not limited to card application, payment processing, credit profile modeling, fraud detection, and general ledger.
• Responsible for the architecture design and implementation of the banking distributed systems
• Guide technical decision-making and help to choose technical solutions that will scale both with the company and our user base
• Work with our leadership team to craft a diverse engineering culture that is both inclusive and innovative
• Work closely with the product and design team to craft a perfect experience for our customers
• Work with technologies such as AWS, Go, Python, gRPC, Terraform, Kubernetes, Kafka, NoSQL and SQL databases

What We Look For

• 5+ years of software development experience
• 5+ years of programming experience with at least one modern language such as Java, C++, or Go including object-oriented design
• 3+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems
• 1+ years of experience on leading the system design
• Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability
• Strong sense of ownership, urgency, and drive

Nice to Have

• Experience in building payments-related products
• Experience in building high-scale distributed systems that handle big amounts of data
• Track record of building and delivering mission-critical, 24x7 production software systems
• Excellent troubleshooting and debugging skills
• Open-source project experiences

Perks & Benefits

• Competitive compensation and equity packages
• Leading configured work computers of your choice
• Flexible paid time off
• Fully covered, high-quality healthcare including fully covered dependent coverage
• Additional health coverage includes access to One Medical and option to enroll in an FSA
• 16 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
• An understanding that successful hybrid work requires flexibility and an appreciation for asynchronous work
• Access to industry-leading technology across all of our business units — stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity

Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.