Profile 2 : RIS/PACS Implementation and Support Engineer

Job Description

• Relevant experience as a PACS Technical Support Engineer / Desktop Support Engineer, IT Help Desk Technician or similar role
• Provide Level 1 (L1) support, including basic troubleshooting, user assistance, and initial issue triage.
• Collaborate with radiologists, technologists, and IT teams to customize and optimize system performance.
• Act as a first point of contact and provide customer support by email, live chat, and phone
• Diagnose and troubleshoot system issues, including image transfer, storage, and retrieval problems.
• Perform system backups, preventative maintenance, and ensure DICOM, HL7, and IHE compliance
• May involve on-call support and travel to healthcare sites for system installations and issue resolution
• Proficiency with Windows 7, 8, and 10, and Windows Server - 2008, 2012, 2016 and 2019
• Working knowledge of networking concepts
• Working knowledge of relational databases and SQL
• Working knowledge of Microsoft Azure Cloud technology and architecture
• Working knowledge with remote desktop applications and help desk software
• Ability to logically and analytically troubleshoot software and to discuss issues with manager, team and internal personnel
  
  

Qualification : Diploma/B-Tech in Computer Science, Biomedical Engineering, Healthcare IT