Responsible for delivering complex technical solutions within the ServiceNow environment, ensuring the resulting outcomes meet the needs of the business.
2 ServiceNow platform support : Undertake operational activity including the resolution of platform related incidents, version upgrades, required housekeeping and pro-active maintenance.
3 Peer checking : Perform peer checking of colleague’s deliverables ensuring outcomes follow best-practice and meet expected standards.
4 Stakeholder engagement : Engage with internal stakeholders to understand requirements, define solutions, and agree the definition of done.
5 Team planning and review : Participate within team DevOps ceremonies (sprint planning, show and tell, sprint review etc) providing valued input.
Essential Experience:
1 Demonstrable experience of developing upon the ServiceNow platform (specifically the core ITSM and ITOM modules) with a track record of designing and delivering technical solutions.
2 Familiarity with the integration of external platforms / data into ServiceNow ensuring best practice is used.
3 Previous experience working in at least one of the following programming languages: Java, JavaScript, and Python.
4 Preferably experienced with at least one of the ServiceNow HR, SecOps, CMDB, or Virtual Agent modules.
5 Experience utilizing the ServiceNow Catalogue Builder and Flow Designer components. 6 Experience of working within a DevOps environment and the related processes and controls. Be a confident communicator with proven ability to engage technical and nontechnical stakeholders, as necessary.
Mandatory Skills: ServiceNow -Development .
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