Solution Architecture & Design: Lead the architecture and design of end-to-end ServiceNow solutions, ensuring alignment with business objectives and IT strategy. Collaborate with business stakeholders to understand requirements and provide scalable, flexible, and secure ServiceNow designs. Define and maintain technical and functional roadmaps for ServiceNow deployments, upgrades, and integrations. Ensure that ServiceNow implementations adhere to best practices for development, security, scalability, and performance. Design and enforce coding standards, system configurations, and governance processes across ServiceNow instances. Implement integrations with third-party tools and systems using REST, SOAP, or other integration methods, ensuring data integrity and optimal system performance. Provide high-level troubleshooting and issue resolution for complex ServiceNow incidents or challenges. Work proactively to identify and resolve any potential issues related to performance, scalability, or functionality. Collaborate with cross-functional teams to design and implement new ServiceNow capabilities. Ensure compliance with internal standards, regulatory requirements, and best practices in all aspects of ServiceNow development and deployment. Develop and enforce security policies and procedures related to the ServiceNow platform. Serve as a subject matter expert (SME) and lead the technical direction for ServiceNow projects. Provide leadership and mentorship to junior architects, developers, and administrators in the ServiceNow environment. Engage with stakeholders to define business requirements and translate them into technical solutions while managing expectations and ensuring alignment with the overall IT strategy. Bachelor's degree in Computer Science, Information Technology, Business, or related field (or equivalent work experience). 7+ years of experience in IT with at least 5 years focused on ServiceNow implementations, development, and architecture. Proven track record of designing and delivering complex ServiceNow solutions, including custom applications, integrations, and enterprise-level deployments. In-depth experience with ServiceNow ITSM, ITOM, ITAM, and other ServiceNow modules (e.g., IRM, VR, HRSD, CSM, SecOps, etc.). Experience leading cross-functional teams and managing multiple stakeholders during the design and implementation of ServiceNow solutions. Expertise in ServiceNow platform architecture, custom development, and integration. Strong proficiency in ServiceNow development tools, such as ServiceNow Studio, Flow Designer, and the ServiceNow Scripting environment (JavaScript, Glide API). Knowledge of integration technologies such as REST, SOAP, MID Server, and ServiceNow IntegrationHub. Hands-on experience with ServiceNow reporting, dashboard creation, and data modeling. ServiceNow Certified Technical Architect (CTA). ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD). ITIL Foundation or Advanced ITIL Certification. Ability to effectively communicate complex ideas and solutions to non-technical stakeholders.