What You Will Be Doing: * You would diagnose and resolve technical issues with AV systems, including troubleshooting connectivity * Provide technical support and training to clients on the operation and functionality of AV equipment * Perform routine maintenance and inspections of AV Systems to ensure optimal performance and reliability * Assist in documenting service procedures and service-related activities * Collaborate with team members to meet project deadlines and deliver high-quality service to clients What You Bring to Assure Success: * Previous experience in the service or installation of AV systems * Strong technical aptitude with the ability to learn new technologies and basic troubleshooting techniques * Ability to load and modify code and DSP files including Crestron, BIAMP, and Q-SYS * Ability to work independently, be self-directed and make sound decisions based on customer satisfaction * Excellent communication skills with a customer service-oriented approach * Ability and willingness to travel to customer sites * CTS Certification is preferred, but not required with the right experience. Any other industry related certs or training are also a plus. (Ex: Crestron, Extron, Biamp, QSC, Shure, etc.)