Krasan Consulting Services

Senior Service Delivery Manager

Indianapolis, IN, US

3 days ago
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Summary

๐Ÿšจ ๐–๐ž'๐ซ๐ž ๐‡๐ข๐ซ๐ข๐ง๐ : ๐‚๐จ๐ง๐ฌ๐ฎ๐ฅ๐ญ๐ข๐ง๐  ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž๐ฌ ๐ƒ๐ž๐ฅ๐ข๐ฏ๐ž๐ซ๐ฒ ๐Œ๐š๐ง๐š๐ ๐ž๐ซ ๐Ÿšจ


๐‹๐š๐ซ๐ ๐ž๐ฅ๐ฒ ๐‘๐ž๐ฆ๐จ๐ญ๐ž ๐ฐ๐ข๐ญ๐ก ๐จ๐œ๐œ๐š๐ฌ๐ข๐จ๐ง๐š๐ฅ ๐ญ๐ซ๐š๐ฏ๐ž๐ฅ ๐ญ๐จ ๐’๐ฉ๐ซ๐ข๐ง๐ ๐Ÿ๐ข๐ž๐ฅ๐, ๐ˆ๐‹.


Are you a strategic thinker who thrives on solving problems, building strong relationships, and leading high-performing teams? If so, Iโ€™d love to connect!

At Krasan Consulting, weโ€™re looking for a ๐‚๐จ๐ง๐ฌ๐ฎ๐ฅ๐ญ๐ข๐ง๐  ๐’๐ž๐ซ๐ฏ๐ข๐œ๐ž๐ฌ ๐ƒ๐ž๐ฅ๐ข๐ฏ๐ž๐ซ๐ฒ ๐Œ๐š๐ง๐š๐ ๐ž๐ซ to help drive our consulting engagements, support operations, and lead delivery teams to success.


This is a hands-on leadership roleโ€”youโ€™ll oversee multiple consulting projects, guide technical teams, manage budgets and resourcing, and ensure we deliver exceptional results. Youโ€™ll also play a critical role in internal operations like pricing strategy, team planning, and performance tracking.


๐Ÿ›  ๐Œ๐ฎ๐ฌ๐ญ-๐ก๐š๐ฏ๐ž: ๐‘๐ž๐œ๐ž๐ง๐ญ ๐ž๐ฑ๐ฉ๐ž๐ซ๐ข๐ž๐ง๐œ๐ž ๐ฅ๐ž๐š๐๐ข๐ง๐  ๐Ÿ๐ฎ๐ฅ๐ฅ ๐ฅ๐ข๐Ÿ๐ž๐œ๐ฒ๐œ๐ฅ๐ž ๐ˆ๐“ ๐๐ž๐ฏ๐ž๐ฅ๐จ๐ฉ๐ฆ๐ž๐ง๐ญ ๐ฉ๐ซ๐จ๐ฃ๐ž๐œ๐ญ๐ฌ ๐ข๐ง ๐ญ๐ก๐ž ๐ฅ๐š๐ฌ๐ญ 3 ๐ฒ๐ž๐š๐ซ๐ฌ.


๐–๐ก๐š๐ญ ๐ฒ๐จ๐ฎ'๐ฅ๐ฅ ๐›๐ž ๐๐จ๐ข๐ง๐ :

โœ… Managing concurrent consulting engagements

โœ… Partnering with clients and aligning delivery with business goals

โœ… Leading resource planning, pricing, and capacity management

โœ… Tracking delivery, financials, and performance metrics

โœ… Coaching and mentoring cross-functional teams

โœ… Continuously improving how we operate and deliver


๐–๐ก๐š๐ญ ๐ฐ๐žโ€™๐ซ๐ž ๐ฅ๐จ๐จ๐ค๐ข๐ง๐  ๐Ÿ๐จ๐ซ:

๐Ÿ”น 10โ€“15+ years in IT consulting (with 5+ years in technical delivery leadership)

๐Ÿ”น A solid background in client service, delivery ops, and team management

๐Ÿ”น Strong with tools like Salesforce, Resource Hero, Excel, and AI-enabled planning

๐Ÿ”น Someone whoโ€™s cool under pressure, highly collaborative, and solutions-driven

๐Ÿ”น Bonus points for experience with public sector, education, or finance client


๐๐ž๐ซ๐ค๐ฌ ๐ข๐ง๐œ๐ฅ๐ฎ๐๐ž:

๐Ÿ’ผ Competitive salary + performance bonuses

๐Ÿฉบ Full medical, dental, and vision

๐Ÿ–๏ธ Generous PTO and holidays

๐Ÿ“ˆ 401(k) with match + career growth support

๐Ÿค A collaborative and flexible work environment

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