Join Verinext, a leader in digital business transformation and experience the excitement of shaping the future of technology. With a focus on digital applications, analytics, and hybrid IT, we help our clients grow their customer base and improve workforce efficiency. Our team-oriented culture and 10 consecutive awards for "Best Place to Work" by the Philadelphia Business Journal are just a few of the reasons why our employees stay and thrive at Verinext. In this dynamic role, you will play a critical part in the day-to-day operations and success of our enterprise network infrastructure. We are seeking a skilled and motivated Senior Security Engineer to join our Managed Services team. In this role, you will leverage your expertise in security tools such as SentinelOne, Arctic Wolf, and other advanced security platforms to drive incident response, provide comprehensive reporting, and manage ticket resolution for a diverse client base. You will develop and maintain high-quality documentation and runbooks to ensure smooth and efficient operations across security services. Key Responsibilities: * Incident Response & Analysis * Respond to and investigate security incidents, alerts, and vulnerabilities using tools like SentinelOne, Arctic Wolf, and other security platforms. * Perform root cause analysis for incidents, identify trends, and provide mitigation recommendations. * Collaborate with stakeholders to ensure timely containment, remediation, and documentation of incidents. * Reporting & Analytics * Create, analyze, and deliver detailed reports on security incidents, trends, and metrics for internal teams and clients. * Develop automated reporting workflows and dashboards to track security posture and performance metrics. * Provide actionable insights from security data to improve operational efficiency and security effectiveness. * Ticket Management & Client Support * Manage and prioritize security-related tickets, ensuring prompt and efficient resolution. * Communicate with clients to provide status updates, address inquiries, and assist with troubleshooting complex security issues. * Act as an escalation point for complex security issues, providing in-depth technical support and expertise. * Documentation & Runbook Development * Develop and maintain clear, concise documentation for security procedures, processes, and incident response protocols. * Create and update runbooks, ensuring that all security workflows are well-documented and easily accessible for use by the team. * Work closely with team members to standardize documentation practices and maintain high-quality knowledge bases. * Continuous Improvement & Collaboration * Proactively identify areas for improvement within security operations, recommending new tools, workflows, or techniques. * Collaborate with other security, IT, and engineering teams to enhance the organization's overall security posture. * Stay current on the latest security threats, trends, and technology developments to provide forward-thinking security guidance.