Introduction

Helping create the services culture of the future! This is the vision of Synergyc. And if you are ready to move on and build a career in a forward-looking company, then let’s meet!

This role is part of global AMS SAP Team for SAP Supply Chain domain (SAP Extended Warehouse Management modules). The SAP Supply Chain (EWM) consultant is responsible for delivery of business applications support services (incidents, changes, problems & system enhancements delivery) and improving the core practices and documentation for SAP Supply Chain domain (SAP Warehouse Management) and related interfaces with partner systems.

What are we looking for?

• Timely respond to tickets and support SAP Key users in the area of expertise

• Investigate and resolve tickets (incidents & requests) with high quality

• Monitor related SAP interfaces and solve or address the encountered errors

• Be an expert in SAP business processes and have deep knowledge of how the solution works (End-to-End: Warehouse management process)

• Have expert knowledge of how to run related SAP processes, tables and system configurations

• Interact with the users to collect business requirements, discover issues, explain SAP functional & technical rules, and present resolution explanation

• Identifies, initiates and solves incidents and problems using analysis, experience, and judgment

• Solve functional or technical tickets + perform detailed ITC/NRT testing

• Deep dive and solve problems, by addressing the root cause, elaborate action plans for continuous improvements of the solution and solving recurrent incidents

• Apply SAP customizations (bug fixes & configuration changes), perform extensive testing and maintain solution documentation

• Make proposals and provide information in order to support decision making concerning the solution and enhancement

• Deliver enhancements (understand the business need, clarify business requirement, translate into a documentation and solutions)

• Ensures the execution of Key Performance Indicators (KPI’s) in a timely manner

• Manage business relationship to ensure smooth communication 

• Share knowledge with the other SAP support team members maintaining all kind of documentation that is useful for team's daily work and expertise

• Support, guide and up-skill the more junior team members 

And if you meet the following criteria:

• 5+ years of SAP IT support / delivery experience with SAP Supply Chain areas (Warehouse Management module)

• Strong experience in SAP IT application support and delivery in EWM modules, including: New rollouts, incidents resolution & root-cause analysis, delivery of change requests via system customizing, testing and transports management, delivering system enhancements and working with ABAP Developers

• Very good knowledge and business process understanding in SAP Warehouse Management module

• Experience with S4 HANA & FIORI

• Experience with EWM (Extended Warehouse Management)

• SAP system integration experience (RFC and EDI processing: iDocs/XML files) with production & WMS systems

• Knowledge of the integration points with other SAP modules (SAP MM, PP&SD)

• Experience working with Service Desk ticketing systems (Service Now & JIRA)

• Fluent English and German 

Then you are the right candidate for this role!

We Offer:

• Additional health insurance

• Food vouchers

• Sport cards

• Transport allowance

• Referral bonus program

• Home Office

• Modern office with a stunning view

• Charity & volunteer activities

• Free drinks at the office