Salesforce Consultant - Senior

Description:

The Senior Consultant will be responsible for successfully implementing Salesforce features and functionality. In this capacity, they will be an expert in multiple Salesforce Clouds (e.g., Sales, CPQ, Revenue, Service, Marketing, Experience Clouds), technology, implementation and methodology.

Responsibilities:

• Minimal direction and assistance required to execute on concurrent consulting engagements with both business and technical client resources
• Drive business requirements gathering sessions and perform detailed analysis of client business requirements
• Document Use Cases based on client business requirements via clear and concise user stories and acceptance criteria
• Map functional requirements to Salesforce features and functionality across multiple Salesforce Clouds and components (e.g., Sales, CPQ, Revenue, Service, Marketing, Experience Clouds)
• Support presales efforts by joining presales scoping calls and estimating effort to execute build and reviewing proposals with clients or prospects
• Apply implementation and configuration best practices based on solution experience and process knowledge
• Collaborate with Project Managers to maintain/update project plans and status, proactively identify project related risks and resolve configuration or business process related issues
• Facilitate SIT and UAT solution testing and issue resolution
• Prepare and deliver End User training
• Complete and validate data migration tasks using Salesforce.com DevOps tools
• Bridge the gap between functional and technical resources in integration or custom development

Skills/Experience:

• 5 to 7 years experience implementing business solutions on the Salesforce platform
• Experience with the following Salesforce Clouds preferred: (e.g., Sales, CPQ, Revenue, Service, Marketing, Experience Clouds)
• Marketing Cloud Account Engagement (Pardot) experience preferred
• Salesforce development experience required (Lightning Web Components and Apex)
• Implementation experience with ISV / 3rd Party Salesforce products and integration platforms
• Experience managing teams of delivery consultants ideal, but not required
• Ability to translate business objectives and strategy into solution requirements
• Strong experience with Salesforce.com and appropriate certifications (see below)
• Experience with Apex, Lightning Web Components, Salesforce APIs
• Intellectual curiosity combined with outstanding business analytical skills
• Ability to work with solution architect to design and optimize business processes and solution configuration across disparate systems
• A basic understanding of data structures and enterprise application integration
• Proactive with business solution recommendations
• Excellent presentation, communication, and training skills
• Team player with strong communication and interpersonal skills
• Detail oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies
• B.S. in Business, Computer Science, Software Engineering, MIS or equivalent work experience
• The following Salesforce certifications are required for this position:
• Salesforce Administrator
• Service Cloud
• Salesforce Developer 1
• These Salesforce certifications are preferred:
• Salesforce Advanced Administration
• Salesforce Developer 2
• Experience Cloud
• AI Specialist
• CPQ