Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of high-value, record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team. Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo. We're transforming the collecting experience with technology that brings authentication, grading, and trading into the modern era. Our products are equalizing the playing field by providing tools that make complex research analytics - including pricing, scarcity reports, and historic sales data - accessible to every collector, old or new. Our engineering mission is to democratize technology while promoting innovation, collaboration, and continuous learning throughout the organization. We're seeking engineers to utilize advanced technology in agile settings, with a focus on improving the customer experience for every collector. Role Overview: Our dynamic Internal Platform team builds and maintains a robust and scalable platform that underpins Collectors' engineering teams by providing IT, Networking, CloudOps, DevOps, Database, and QA best practices in turn enabling rapid, secure and stable application delivery We are looking for a skilled Salesforce Administrator to join our team. You will manage our Salesforce environment, provide support, implement customizations, and drive operational efficiencies through Salesforce best practices. You will collaborate closely with stakeholders across departments to understand business needs, optimize workflows, and enhance reporting capabilities. This role will be reporting to the Staff Manager, NetSuite and Enterprise Systems, and will be expected to work 2-3 days a week in our Santa Ana office location. We believe that there is significant value in in-person collaboration, and will discuss this further as part of the recruiting process. What You'll Do: * Salesforce Service Cloud Implementation and Maintenance: Implement and maintain Omni-Channel Routing, Entitlements & Milestones, Knowledge Base & Experience Cloud, Digital Engagement, Service Cloud Voice, and Einstein for Service. * System Management & Maintenance: Ensure data accuracy, security, and performance; conduct audits, updates, data cleanup, and issue troubleshooting. * User Support: Provide daily support, including account maintenance, reports, dashboards, troubleshooting, and serving as the primary Salesforce contact. * Configuration & Customization: Manage custom objects, fields, workflows, page layouts, automation tools (Flow, Process Builder, validation rules), and reports. * Collaboration with Stakeholders: Partner with cross-functional teams to translate business needs into Salesforce solutions, streamline workflows, and document processes. * Data Management & Reporting: Oversee data imports/exports, ensure data integrity, and develop reports and dashboards to track KPIs and performance. Who You Are: * 5+ years of experience as a Salesforce Administrator or similar role * Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience). * Salesforce Administrator certification preferred; Advanced Admin or additional Salesforce certifications are a plus. * Experience improving Salesforce functionality in a system that serves as a central hub for operations, partnering with cross-functional teams-e.g. Customer Care, Accounting, Sales, and Finance-to streamline workflows and drive efficiency. * Excellent communication skills to provide training, user support, and best practice recommendations. * Proven ability to translate complex processes into clear documentation and communicate effectively to executive leadership * Familiarity of DevOps tools, including experience collaborating with teams using Copado. * Familiarity with Software Development Lifecycle Salary Range: The salary range for this position is $122,087-$161,460. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details. Reasons To Join Us: * Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision * Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits. * 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals * Vacation: All salaried employees are eligible for flexible time-off. * Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays * Employee Discounts: Employees receive discounts on select grading services for approved submissions * Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs * Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities