About the Role:

We are seeking a highly motivated and experienced Telesales Manager to lead our telesales operations across multiple locations. The ideal candidate will have a strong background in managing large sales teams (80+ associates), excellent leadership skills, and a proven ability to drive performance using data insights and sales metrics.

Key Responsibilities:

• Lead and manage telesales teams across multiple locations
• Drive sales targets and ensure high team productivity and performance
• Monitor daily/weekly/monthly performance metrics and take data-driven decisions
• Design and implement sales processes, scripts, and campaigns for various products/services
• Collaborate with training and quality teams to ensure consistent performance and development
• Motivate and mentor team leaders and associates to achieve KPIs
• Prepare and present reports, forecasts, and insights to senior management
• Use CRM tools and dashboards to track progress and identify improvement areas
• Drive hiring, training, and onboarding of telesales associates as needed

Requirements:

• 6+ years of experience in telesales or inside sales, with 3+ years in a managerial role
• Proven experience managing large teams (80+ associates) across multiple locations
• Strong analytical skills; ability to make data-backed decisions
• Hands-on experience with sales CRMs and performance dashboards
• Excellent communication, leadership, and people management skills
• Strong problem-solving ability and a result-oriented mindset
• Bachelor's degree required; MBA is a plus

Preferred Skills:

• Experience in EdTech, FinTech, Insurance, or BPO sectors
• Ability to thrive in a fast-paced, high-pressure environment
• Fluent in English and regional languages