Position Overview:

To provide direction and support to SQ and Process improvement team to perform defined set of activiries which result in systematic solutions leading to continual and breakthrough improvement of service delivery.

Key Responsibilities:

• Manage a team of 5-10 SQ TLs spread across different LOBs.
• Coach, guide and support Quality & Process Improvement teams to perform defined quality improvement tasks.
• Prioritize and allocate improvement projects based on internal and external quality data.
• Conduct periodic performance review of progress made on improvement projects and plan course corrections to ensure planned results are accomplished.
• Develop and implement plans for continuous education across SQ function in the location.
• Build cross domain expertise of team members to enhance their skill and knowledge.
• Identify tools, techniques and methodologies required to upgrade competency of team members to deliver breakthrough results.
• Coordinate with training team for redesigning on line and entry level training modules and TNI for existing associates.
• Participate in client calls whenever necessary along with SQ TLs to represent Quality.
• Drive performance management initiatives for SQ function at the location.
• Define visual display system for each team performance on the floor - Visual Factor
• Drive Six Sigma culture acrross the location.
• Act as a single point of contact for quality related activities of the location.

Essential:

• Graduate/ Post Graduate in any discipline with minimum 3-4 years of work experience as Quality Asssurance Manager.
• Experience in Heathcare BPO organization is an advantage.
• Sound knowledge on various quality improvement tools and techniques like Kaizen, Lean six sgima, FMEA etc;
• managed team of 6-8 team members.
• Proven process improvement experience to improve delivered quality.

Desirable:

• Six Sigma certified from a reputed company/certifier.
• Experience in revenue cycle management industry.

Interested applicants

Please send CV to [email protected]

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