About InstaShop

InstaShop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt. Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, InstaShop has been setting the standard for excellence and convenience in the region

.With a dynamic and motivated team fueled by passion and innovation, every day at InstaShop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join us on our success journey

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About the ro

leAs a Senior Quality Assurance Manager, you will be responsible for leading the Quality Assurance and Learning & Development in all our operating markets, and vision in the customer service department by designing, developing, and implementing training programs to ensure that team members are equipped with the necessary skills to provide outstanding customer experience

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Day-to-Day Responsibilit

• iesDesigning, developing and delivering training programs that align with the business objectives and meet the needs of the team members for all operating mark
• etsIdentifying individual and group development needs within various sub-departments such as User Experience, Merchant Experience, Rider Support and Escalations te
• am.Analyzing our training programs to identify areas of opportunity and learning needs to refine and improve them for maximum effectivene
• ss.Managing team member performance alongside other senior managers through coaching, counselling, training, and discipline when necessa
• ry.Providing guidance and counselling to team members on personal development related to career planning and goal setti
• ng.Evaluating the effectiveness of the training programs and making necessary changes to improve the training quali
• ty.Providing regular reports on training activities and outcomes to the senior managem

entKey Qualificati

• onsBachelor’s degree in Business Administration, Human Resources, Education or a related fi
• eldMinimum 5+ year experience within L&D or training roles and at least 2+ years in a managerial r
• oleStrong communication skills in English, both verbal and writ
• tenExperience with e-learning platfo
• rmsProficiency in MS Office (Word, Excel, PowerPoint) & Google Workspace (Docs, Sheets, Slid

es)What you will br

• ingEffective time management & organizational ski
• llsExceptional interpersonal and problem-solving ski
• llsSkilled at managing multiple tasks and priorit
• iesInnovative approach to developing engaging and impactful training progr
• amsAbility to evaluate training effectiveness and recommend improveme