Riverty

Senior Project Manager (m/f/d) AI in Customer Service

Berlin, BE, DE

7 days ago
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Summary

We are looking for a
Senior Project Manager - AI in Customer Service (m/f/d)
(unlimited, full-time) to join our team at our Berlin location to build the next generation of fintech.
Your key responsibilities will be:
  • Manage end-to-end execution of AI-driven projects, including Parloa Voicebot deployments, enhancements, and expansions.
  • Ensure projects are delivered on time, within scope, on budget, and aligned with strategic objectives.
  • Manage cross- functional project teams and stakeholders, establish governance, and drive AI initiatives by diving deep into business processes to continuously refine customer service solutions.
  • Pilot and scale AI initiatives in customer service, such as Parloa Voicebot Rollouts, self-service enhancements, and conversational AI expansions.
  • Identify potential risks in AI deployments (technical, legal, operational) and implement mitigation strategies.
  • Monitor project-specific KPIs, ensuring that AI deployments are meeting the planned impact.
  • Standardize project documentation in Confluence, Jira, and internal AI governance repositories.
What you bring on the journey:
  • Strong project management experience (Agile, Waterfall, or Hybrid methodologies).
  • Experience in AI-powered automation, voicebots, or chatbot projects.
  • Familiarity with Parloa or similar conversational AI platforms (preferred but not mandatory).
  • Proven ability to coordinate multiple stakeholders across business, IT, and external partners.
  • At least 5 years of project management experience, preferably in financial services, IT and Operations.
  • PMP, PRINCE2, or Agile certification (preferred but not mandatory).
  • Fluent in English and German, with the ability to confidently lead meetings, facilitate workshops, and communicate complex topics across diverse stakeholder groups.
  • Knowledge of legal & compliance considerations in AI-driven customer service solutions.
Benefits:
  • At Riverty, you can be who you are. We are committed to creating an inclusive environment and a culture of appreciation, enriched by our employee networks.
  • Prioritize your health with supported sports and leisure activities.
  • Take advantage of our numerous training and development opportunities! Enhance your skills with training offered by the Bertelsmann University, language courses, or leadership training.
  • Benefit from our discounts on Bertelsmann products and financial incentives.
  • With our diverse work models, you can tailor your work to your preferences. Take advantage of mobile office, flexible working hours, and part-time models.

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