Why this role exists

With multiple production journeys live and more in the pipeline, we need a seasoned leader to create a robust operations layer between the CTO and the broader engineering organization. You will drive day‑to‑day delivery, process excellence, and people management so our R&D initiatives can stay laser‑focused on innovation by leading a team of 60 folks.

What you’ll own

• Delivery & Release Management – Plan, track, and ship sprint and release commitments across multiple product squads; ensure on‑time, high‑quality delivery.
• Process & Governance – Define and evolve SDLC, Agile rituals, quality gates, and compliance controls (PCI‑DSS, SOC 2) appropriate for FinTech.
• People Leadership – Directly manage Assistant Managers, Dev Leads, and QA Leads; coach on performance, career growth, and hiring.
• Stakeholder Management – Serve as the primary engineering interface for Product, Customer Success, and external clients on operational matters.
• Resource & Capacity Planning – Align headcount, skills, and tooling with roadmap needs; own budget for engineering operations.
• Continuous Improvement – Champion DevOps, observability, and automation to shrink lead times and increase reliability (CI/CD, IaC, SRE practices).
• Risk & Incident Response – Coordinate post‑mortems, root‑cause analyses, and preventive actions for production issues.
• Metrics & Reporting – Build dashboards for velocity, quality, and availability; present insights and action plans to the CTO and executive team.

Must‑have qualifications

• 10 + years in software engineering with at least 3 years as a Senior Manager (or higher) leading 30 + engineers.
• Hands‑on background in web product development; solid grasp of Python / Django–based architectures and cloud (AWS/Azure).
• Proven success scaling Agile/DevOps processes in a regulated FinTech or high‑compliance environment.
• Demonstrated strength in people management: recruiting, mentoring, performance reviews, and succession planning.
• Excellent program‑management, communication, and client‑facing skills.

Nice‑to‑have

• Experience integrating with US banking APIs.
• Certifications: PMP, CSM, SAFe, or ITIL.