TALENT Software Services

Senior Program Manager - ERP Implementation

Saint Paul, MN, US

15 days ago
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Summary

Are you an experienced Organizational Change Management Consulting with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Organizational Change Management Consulting to work in St Paul, MN.


Primary Responsibilities/Accountabilities

Collaborate with the vendor Organizational Change Management (OCM) counterpart to:

  • Understand the project drivers, scope, and expected business outcomes.
  • Develop the engagement approach, milestones, and schedule in collaboration with key stakeholders.
  • Build collaborative and trust-based relationships with key stakeholders and personnel.
  • Conduct and report impact analyses and readiness assessments.
  • Develop and deliver organizational change plans, including communication and training needs assessments/plans.
  • Create and manage a change champion network.
  • Facilitate user experience workshops.
  • Develop a sustainment plan.
  • Evaluate the effectiveness of organizational change plans and training for user adoption; develop and implement remediation plans when needed.
  • Track and manage project-related risks, action items, issues, and decisions (RAID); escalate issues and risks as needed.
  • Monitor progress, track time, and report status.
  • Develop and submit status reports.
  • Perform other duties as assigned.

Primary Deliverables:

  • Engagement approach, milestones, and schedule
  • Impact analyses
  • Readiness assessments
  • Organizational change plans
  • Communication strategies and plans
  • Training needs assessments, strategies, and plans
  • Change Champion network
  • Facilitated workshops
  • Evaluation plan
  • User adoption evaluation reports
  • OCM strategies
  • Training materials
  • Remediation plans
  • Sustainment plan
  • RAID Register:
  • Risks
  • Action Items
  • Issues
  • Decisions
  • Status reports (including hours burndown)


Qualifications:

  • Bachelor's degree (B.S. or B.A.) OR Associate's degree with an additional 5 years of relevant experience.
  • 5+ years of experience working with multiple stakeholder groups in an Organizational Change Management role for a large technology program.
  • Ability to quickly establish stakeholder trust in a hybrid work environment.
  • Local candidates preferred.


Preferred:

  • Experience as an OCM Practitioner in state, county, or city governments or the non-profit sector.
  • Familiarity with Workday Financial and/or Human Capital Management (HCM) modules.
  • Experience contributing to the development and delivery of Workday-related training for multiple stakeholder groups.
  • ACMP or Prosci certification.
  • Diverse and bilingual candidates are strongly encouraged to apply.
  • Knowledge of best practices, tools, and techniques in organizational change management.
  • Strong business acumen.
  • Effective elicitation and facilitation skills.
  • Strong negotiation and conflict resolution skills.
  • Ability to influence stakeholders and build credibility through empathy, transparency, and follow-through.
  • Excellent communication skills, both written and verbal, for diverse stakeholders.
  • Strong analytical, strategic, creative, and systems thinking skills.
  • Ability to analyze problems, identify and evaluate options, and implement solutions.
  • Ability to perform under pressure, even in challenging organizational environments.
  • Open and receptive to feedback with a growth mindset.
  • Ability to deliver difficult news professionally and constructively.
  • Proficiency in training development and delivery.
  • Strong evaluation skills for assessing change management effectiveness.
  • Proficiency in Microsoft Office Suite and collaboration tools.

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