Position Summary:

We are seeking a highly organised and results-oriented Product Manager to come in as a first Product Manager at Dwelly. This role assumes involvement in all set of the Dwelly products as is now (Tenant Find, Property Management, Payments, CRM), deeply understand user personas (Tenant, Landlord, Maintenance Provider, Dwelly Agents) and be able to drive the product roadmap and further insights into each of the products and personas. Given the early stage of the business, the role also assumes being involved in structuring some of the basic product processes, product roadmap, regular sprints, and building a collaboration process with the operations team.

Our current tech team is a team of 10, few analysts and one product designer. You’ll work and lead the team to take the current hyper-functional, quite basic “MVP” of the product that just prioritises “getting job done” across all domains – to the next level, introducing an ROI-based decision making, starting to address different deeper needs of different user personas etc.

What is Dwelly:

Dwelly — a UK-based, AI-enabled lettings and property management startup, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.

Key Responsibilities:

1. User Research & Customer Insights

• Conduct user interviews, surveys, and market research to understand customer pain points.
• Use qualitative and quantitative data to make informed product decisions.
• Act as the voice of the customer within the company.

2. Product Development & Execution

• Identify key customer problems and market opportunities.
• Work closely with engineers, designers, integrations & operations teams to translate requirements into product features.
• Prioritize features and initiatives based on business impact, user needs, and technical feasibility.
• Lead the product development process, from ideation to launch and iteration.

3. Product Performance

• Introduce, define and track key success metrics to measure product performance.
• Working closely with the operations team to roll-out new changes / re-educate the teams on the product adoption.

4. Product Process Building 

• Define workflows, documentation, and decision-making frameworks.
• Introduce Product roadmap, Rollout schedule, Release demos etc.

Qualifications:

• Experience: recently 2-3 years in product roles, ideally with at least 2-3 more ops experience (either as a consulting background - Senior Analyst or Associate level; or Operations Manager in operational businesses). Strong experience in structured environments with product-led culture.
• Skills: Exceptionally organised, analytically minded, and detail-oriented; Exceptional people skills to communicate to different stakeholders.
• In step with recent technology advancements: can deliver some basic products independently with the help of AI.  

Preferred Background:

• Experience in operational tech businesses, with a demonstrated ability to develop new processes and products from scratch.
• Combined mileage in both, more structured settings as well as early stage startups - to not be surprised by the lack of structure at the moment of joining.
• Strong numerical and analytical skills, with a “get things done” attitude and excellent attention to detail.