We are seeking a highly skilled Senior Network Support Engineer in Manhattan. This role involves troubleshooting complex networking issues, providing expert support for Juniper-based infrastructure, and ensuring a top-tier customer experience.

What’s in it for you?

Work with cutting-edge network technologies in a fast-growing ISP environment.

Directly impact the reliability and performance of a high-capacity fiber-optic network.

Engage with customers and internal teams to solve critical networking challenges.

Responsibilities

• Provide technical support for Juniper routers and switches, ensuring optimal network performance.
• Troubleshoot and resolve issues related to BGP and other routing protocols, as well as layer 2/3 network configurations.
• Act as a key escalation point for network-related support issues, working closely with customers and internal teams.
• Analyze network performance, identify potential issues, and implement solutions to optimize efficiency.
• Assist with network upgrades, deployments, and configuration changes as required.

Required Skills

• 4+ years in a network support role, ideally in an ISP, Carrier, or data center environment.
• Hands-on experience with Juniper routers and switches.
• Strong knowledge of BGP, OSPF, IS-IS, or MPLS.
• Expertise in layer 2 transport methods such as VPWS, VPLS, or EVPN.