We are looking for a Contractor – Network and Security operations to oversee and facilitate collaboration between internal teams, vendors, and partners in managing network operations, security operations, wireless services, and Audits. This role is primarily responsible for support/coordination for Service Req /Incident /Inventory audit docs and vendor coordination for small projects/new requirements, ensuring compliance with security standards while optimizing network operations.

Experience Required: 8+ years of experience in network and communications support in a multivendor environment, with 5+ experience in Cisco related technologies

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JOB SPECIFICATIO

• N:Education qualification and certificatio
• nsPrior experience in Aviation/Airport/Telecom industr
• y.Working and hands on Experience with CISCO routing and switching with various Network and communications ISCO/Avaya/Fortine
• t/Knowledge of Software defined network (Cisco SDA Fabric)/Firewall/Switches/routers/4g/5G Unified communication
• s.Bachelor’s degree in computer science, electronics and telecommunications, or a related fiel
• d.Excellent problem solving and analytical skill
• s.Strong communication and interpersonal skill
• s.Excellent MS office skills (PowerPoint/Word/Excel etc
• .)Experience with ITIL or other relevant frameworks is a plu
• s.Advanced level cisco certification

s.
Accountabilities & Major Activiti

es:
Leadership and Managem

• ent:Leading a indirect team of network and security engineers to provide 24x7 supp
• ort.Manage vendor relationships, overseeing service agreements and ensuring the delivery of high-quality servi
• ces.Stay current with emerging technologies and trends in network security, communication systems, and surveillance technolog
• ies.Coordinate/Support with network and security teams/OEM/Partners/relevant stack holders to ensure smooth Operations, deployment and maintenance of LAN & wireless services, Data Center Network operations, Firewall operations and the Projects/Passenger wifi servi
• ces.Facilitate discussions with the internal ICT departments, Partners, Concessioners for the fulfilment of Network and security In
• fra.Facilitate discussions between internal engineers and vendors to optimize network and Security operati
• ons.Participate in the require ICT Meetings and CAB meeti
• ngs.Ensure business units are aligned with Network security standards and best practi
• ces.Support/create the documentation for the Network & Security operations and Aud
• its.Track and renew the AMCs for Network & Security devices, Licenses and ISP Links on time in coordination with Finance/procurement te
• am .Review/track/follow up for all vendor invoices clearance from different approval stage and validate billing accuracy based on contractual agreeme

nts.
Network Sup

• port:Coordinate with network service providers, security vendors, ISPs and technology partners for Network operations, infrastructure upgrades, security implementations, and troubleshoo
• ting.Support to Manage vendor contracts, service-level agreements (SLAs), and performance reviews to ensure compliance with organizational g
• oals.Facilitate meetings, progress updates, and issue resolution between stakeholders involved in network security, wireless services, and Cisco Fabric proj
• ects.Track project/new requirements/ Sr timelines and ensure Partners and vendors meet deadlines, quality standards, and budgetary constra
• ints.Coordination/initiation of the meetings with the Network & Security operations/stakeholders and share the reports /follow up /escalate for the review/any pending items clo
• sure.Coordinate & support for all internal and external security audits, ensuring compliance with cybersecurity policies and regulations (ISO 27001, ISMS/BCS e
• tc.).Work with IT security and compliance teams to document and maintain security policies and audit rep
• orts.Ensure that all network security measures, including wireless services and Cisco Fabric, meet compliance requirem
• ents.Track audit findings ensure for closure in coordination with Partners, vendors and internal teams to implement necessary remediation act

ions.
Process Improv

• ement:Develop and maintain standard operating procedures (SOPs) for application su
• pport.Identify areas for process improvement and implement best prac
• tices.Ensure compliance with ITIL and other relevant frame
• works.Adhere and improve on KPIs and SLAs relevant to application uptime, incident resolution, customer satisfactio
• n, etcCreate and execute BCP
• plans.Identify and implement best prac
• tices.Conduct regular system audits, performance monitoring, and maintenance to prevent downtime and o

utages
Incident & Risk Management Coordi

• nation:Act as a liaison between incident response teams and external security partners during security breaches or network fa
• ilures.Ensure timely escalation, resolution, and reporting of network security inc
• idents.Work with stakeholders to implement risk mitigation strategies and improve response

plans.
Reporting and Docume

• ntation:Prepare and present regular reports on network and communications metrics and perf
• ormance.Systematically track and close issues/actions and key deli
• verable.Maintain accurate documentation, processes and pro

cedures.
DI

MENSIONS:

• FinancialProvide relevant inputs from Network Support to help Head – Operations determine the Annual Budget and periodic fo

recastingNon-

• FinancialApproximately 8-10 indirect reports including small and large vendor resources providing ICT

services