Location: Markham, Ontario

Job Description

Designs, implements, supports and documents enterprise networks, storage, servers, and software environments for all of Pet Retail Brands.

Essential Duties

• Design - Ability to designs and develop infrastructure solutions that enables larger scale projects and functionality as aligned with the architecture strategy.
• Implement - Ability to plan, coordinate, and facilitate designed solutions using best practices to provide a future support model.
• Support (Tier 2) – Ability to monitor, trouble-shoot, and resolve enterprise infrastructure issues as they arise. Identify and provide strategic solutions to achieve a stable environment.
• Document – Ability to document the design, implementation, and support of enterprise infrastructures solutions.
  
  

Experience, Education, Certifications

• 4-year college degree or technical training equivalency
• 10+ years of professional experience with the following:
• Network configuration, support, analysis and design
• Problem solving
• Results-oriented track record
• Practical SDLC and Project Management understanding
• IaaS, SaaS, PaaS (Azure Cloud)
• Security and compliance PCI, SOX, and ADA
• Retail Experience
• Cisco Certification preferred.
  

Competencies

• Teamwork
• Forward Thinking
• Leadership skill
• Customer Service
• Effective Communicator
• Decision Making
• Analytical Thinking
• Responsibility
• Problem Solving
  
  

Technical Skills

• Develop and manage complex projects related to network infrastructure.
• 10+ years’ experience in routing and switching technologies.
• 10+ years’ experience in installing, configuring, and managing Cisco L2&3 switches 3850, N9K etc.
• 8+ years’ experience in Meraki L2&3 switch installation, administration, and management.
• Extensive Experience with Palo Alto Firewalls.
• Extensive Experience with SD-WAN Velo Cloud deployment & administration.
• Experience with network virtualization using VMware NSX-T solution.
• Experience with Voice Technologies, Cisco Unified Call Manager, Nortel MC1000 Avaya IP Office (VoIP, SIP Trunk).
• 10+ years’ experience in wireless network with WLAN controller 5508/9908 and Meraki access points management.
• Knowledge of networking protocols such as OSPF, BGP, VTP, TCP/IP, DNS, DHCP, LAN/WAN, and VPN design.
• Planning, design, and implementation of the corporate, stores and warehouse network infrastructure. including routing, switching, wireless, security and monitoring.
• Patching of all network devices and configuration backup and archive.
• Extensive experience with F5 Load balancer for evenly traffic distribution across multiple nodes.
• Monitor and manage network performance and availability, including but not limited to troubleshooting and resolving network connectivity and performance issues.
• Experience with SolarWinds, Manage-engine or equivalent network monitoring solutions
• Good understanding of highly available architecture and experience supporting mission-critical services.
• Network related technology support and IT Service Desk ticket resolution within stipulated SLAs.
• Develop & maintain the corporate network disaster recovery plan and failover efforts.
• Vendor liaison for hardware and software maintenance, quotes, and SLAs.
• Proactively monitor network performance. Create standard operating procedures & escalation processes for alarms & security events relating to Network Services.
• Develop & maintain the corporate network disaster recovery plan and failover efforts.
• Troubleshoot system / network issues and provide Root Cause Analysis (RCA) working effectivity with partners and while collaborating with other IT streams.
• Test and deploy necessary fixes and system/network upgrades in collaboration with IT partners and OEM.
• Experience with Network Access Control implementation and management.
• Experience with Cisco ISE for access control policy platform.
• Provide prompt, effective day-to-day support, accurately identify and resolve issues, perform controlled and timely incident resolution all while making client satisfaction a top priority.
• Excellent leadership, interpersonal, comprehensive communication and customer relationship skills.
• Experience with network segmentation for UAT, DEV and production traffics.
• LAN, WAN support and troubleshooting experience.