Our client is seeking a Network Engineer who is comfortable working in a challenging and diverse environment to assist with the installation, configuration and management of our network infrastructure. A CCNP or higher certification is preferred.
Responsibilities:
Design, Analyze, diagnose, and resolve customer issues within the 7-Eleven network
Provide Tier 2 and Tier 3 technical support for network infrastructure
Resolve incidents directly with end users and record detailed actions in ticketing tool
Collaborate with 3rd party vendors to ensure the network stays operational
Escalate issues to next level of support if unable to resolve in a timely manner
Ensure all aspects of the entire enterprise cloud networks are architecturally sound and highly available
Research existing and emerging technologies that align with business requirements and provide effective solutions based upon extensive professional experience, industry best practices, knowledge of industry technologies through formal training and/or self-study
Install and implement network hardware components and cables in data centers and corporate offices
Perform approved network changes according to procedures with minimal business disruption
Understand and perform network maintenance and system upgrades, including service packs and patches
Develop and maintain accurate network support documentation in a knowledge repository
Perform network performance monitoring, trending and capacity planning for the LAN, WLAN, MAN and WAN
Other duties as assigned
Requirements:
Strong diagnostic and problem-solving skills
Active listening and analysis to identify issues or problems
Research and creativity to identify a solution to the issue or problem
Ability to communicate resolutions in a simple, easy to understand manner
Communication skills
Verbal and written – via phone, email, chat, etc.
▪ Must be able to clearly communicate instructions and current tasks
▪ Must be able to describe technical items to non-technical users
Multi-tasking skills
Ability to help a team member or customer real-time while performing other tasks
Passionate about customer support
Attention to detail – good organizational and time management skills
Ability to lift up to 50 lbs, work nights or weekends, as needed, and participate in an on-call rotation
Education and Experience:
University degree in Information Technology or related field preferred