Job Description

We are looking to hire a positive, proactive and experienced Senior Manager, Software Development & Operations to oversee the software development activities and manage the day-to-day IT support and product enhancements. The individual is also responsible to produce efficient service and delivery solutions and maximise performance against pre-agreed KPIs and SLA.

Reporting To

Group, Head of Technology

Main Job Tasks and Responsibilities

• Manage regional software development activities and software support by collaborating with each Team Leads, developers, support team and business users.
• Liaising with stakeholders such as management, vendors, and end-users regarding project requirements.
• Work with system analyst, developers and testers to ensure delivery of software as per agreed specifications.
• Manage daily sprints with team leads and collaborate towards removing any impediments or challenges faced by the team.
• Manage the IT support team and day-to-day activities and ensure issues are responded and resolved within the agreed timeframe.
• Motivate team members to succeed in a fast-paced collaborative environment.
• Conduct technology / solution evaluation and recommend appropriate solution to the business team.
• Discuss and finalize resource allocation with Head of Technology and assign necessary tasks to the team.
• Ensure the assigned software developments work are delivered on-time and within scope.
• Implementing document control policies and secure code policies.
• Able to assist the team on technical escalation and system design / architecture challenges.
• Able to provide advise and guidelines to the team on system performance improvement.
• Able to provide new ideas and solutions in line with current technological trends and future innovative solutions.
• Monitoring project progress and implementing changes where necessary.
• Ensuring compliance with IT security policies, organizational policies, procedures, and standards.

Qualification & Experience

• BS in Computer Science, Management Information Systems, Engineering or related field, or equivalent work experience.
• 7-10 years of experience in Manager role in leading software development team (> 10 members) and managing IT support.
• 5+ years of experience as software developer / team lead in customized software or app building environment in either PHP stack or MERN / MEAN stack.
• Have agile based project management and stakeholder management experience.
• Understanding of software development life cycle and secure code development life cycle.
• Experience in cloud infrastructure platform such as AWS, Azure or GCP will be added advantage.
• Strong leadership, organizational, and time management skills.
• Good verbal and written communication skills.
• Solid organizational skills including attention to detail and multitasking skills.