At Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses – and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party!

The Senior Manager, Retail Operations creates and implements best practices for Brick + Mortar policies and procedures. Reporting directly to the Chief of Staff and partnering closely with both retail and operations teams, the Senior Manager, Retail Operations will be responsible for providing support and policies to Rowan’s growing retail fleet!

What you'll be doing:

• Create, implement, and support enforcement for best practices for retail studio policies and procedures, to support efficiency, excellent customer service, and effective studio team and nurse training
• Maintain updated studio documents, and ensure proper training and compliance mechanisms
• Manage the studio communication tool, ensuring cross functional partners are leveraging the tool for all communication to studios and ensuring that communication is clear, organized and actionable when appropriate.
• Operational liaison to aid in troubleshooting studio issues
• Develop, produce and share operational and training reporting; provide recommendations for improvement, support additional training initiatives, and track progress towards defined goals
• Support field training and scheduling as Rowan expands, partnering with field leadership to ensure best use of training resources
• Work closely with the Nurse Leadership Team to identify opportunities for development across unique studios and the entire training program
• Develop planograms as needed for front and back of house operations and storage strategies, inclusive of fixture productivity strategies
• Travel as needed to Rowan studios to support in training and developing best practices
• Other duties as assigned
  
  

What you bring to the table:

• 5 years retail operations experience
• Bachelor’s degree required, preferably in business or economics
• Familiarity with Yoobic, Netsuite, and Shopify softwares preferred
• Proven commitment to a high level of service to the field
• Excellent verbal and written communication skills
• Experience influencing and supporting internal business partners to develop and deliver impactful, relevant field programs and communication
• Demonstrated track record of driving and delivering results in a dynamic and matrixed environment
• Ability and willingness to travel quarterly at a minimum
  
  

Full-Time Benefits + Perks

• Medical/Dental/Vision Health Plans
• Long-term Disability
• Life Insurance
• 401k and Roth IRA Plans
• Paid Parental Leave
• Open PTO policy
• Employee discounts on our amazing products!
  
  

$120,000 - $130,000 a year

About Us: Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses—and celebration to every guest with our joyful approach to piercings and jewelry. Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing. At Rowan, we believe that every ear piercing is a milestone and it should be celebrated. We believe in “Piercing for All”.

Check us out on the TODAY Show on NBC — How 1 woman is reinventing the ear piercing experience (today.com)

How Rowan Has Created a New Pathway for Nurses

Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply!

Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).