Job Title: Senior Manager, Product Operations

Location: Shanghai, China

About The Springer Nature

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

About The Role

Springer Nature is seeking a Senior Manager, Product Operations for its Product Groups. The groups meet the needs of researchers through products that include Springer Nature Link, nature.com and new Solutions for the research community. This is an exciting opportunity as Product Groups look to reimagine our core researcher experiences, and we are looking for someone that can independently lead and drive work, drawing on the wider global team.

As a Senior Manager, Product Operations, you’ll be analyzing data from very highly trafficked websites and content. You will provide actionable analysis and insight into the behavior of researchers in their roles as authors and users of scientific information. You will be driving change that improves their experiences with Springer Nature, contributing to our purpose to advance discovery.

You’ll be working in close collaboration with product leads and managers to understand strategic priorities and partnering with the Product organization developing customer-driven and evidence-driven decision-making, enhancing customer experience and delivering growth impact.

Role responsibilities:

• Empowering product management teams to easily make data-informed decisions
• Exploring and analysing customer & product data to detect growth opportunities and to provide insights in the form of recommendations and action items - including A/B tests and pre/post analyses on feature usage to advise on feature adoption and evolution; analyse performance data of AI-based recommendation engines to measure the effectiveness in driving user engagement, etc.
• Enhancing data collection and drive consistency and best-practice for front-end tracking approaches, team up with respective teams for implementations
• Driving platform products organic growth through SEO, team up with related Global & Local teams for implementations
• Contributing to the learning and experimentation culture of the Product Groups by promoting hypothesis-driven product development and evaluation
• Other product management responsibility along with this evolving role & expanding into other related digital areas
  
  

Role requirements:

• University degree in Engineering, Economics, Statistics, Mathematics, or a similar field
• Working experience in Consulting / Data Analytics / Product Analytics
• Hands-on experience of implementation and analysis from global & China local web analytics tools like Google Analytics, Adobe Analytics, Baidu Analytics, Sensorsdata, etc.
• Strong knowledge of SQL (experience with Google BigQuery and Google Cloud Platform is a beneficial)
• Solid understanding of SEO (search engine optimisation) and wider SEM (search engine marketing) in driving organic and paid digital growth (experience with both global & China local SEO / SEM is a beneficial)
• Exhibit the capacity to solve product related problems using AI-based methods is beneficial. (For instance, using AI algorithms to predict product defects based on historical data or to segment customer more effectively for targeted engagement)
• Proficiency of English and desire to work in an international environment, with highly engaged individuals
• Flexibility and ability to adapt within the digital space as this role may evolve & expand into other related digital areas
• Self-starter with ability to work with minimal direction and high level of ownership
• Curiosity, reasoning skills with proven evidence of problem solving
• Passionate about working with data
• Familiar with Agile practices
  
  

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion

If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.

For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers/