ftlx0!|!ftlUtil_resetPage!%24!requisitionDescriptionInterface!|!descRequisition!|!rdPager!%24!2312894!|!true!|!2312894!|!false!|!Submission for the position%5C: Senior Manager, Operations - (Job Number%5C: 04453)!|!false!|!2312894!|!false!|!false!|!Senior Manager, Operations!|!!*!%3Cp style=%22color%5C: #000000; margin%5C: 0in; font-family%5C: Calibri; font-size%5C: 11.0pt;%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3EBe the spark that brightens days and ignite your career with TTEC%26rsquo;s award-winning employment experience. Elevated. As a%26nbsp;%3Cstrong%3ESenior Manager, Operations%3C/strong%3E working in Orlando and the surrounding area,%26nbsp; you%26rsquo;ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family%5C: Arial;%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3E%3Cstrong%3EWhat You%26rsquo;ll be Doing%26nbsp;%3C/strong%3E%3C/span%3E%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3EYou%27ll be responsible for the day-to-day management of the Customer Service Center delivery and ongoing Operations, which includes the planning, organizing, budgeting for the CSC Operations; on-site management and oversight of all CSC departments, daily and associated personnel; the financial responsibilities of the CSC, and the equipment, materials, and supplies utilized in the%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3EOperations; and all aspects of customer service and quality required to satisfy the requirements. This Manager would be considered Senior Management (the Contractor%26rsquo;s highest person of authority on-site when the Contractor%26rsquo;s Executive Managers are not present) and client%26rsquo;s contact person for day-to-day matters of the operation.%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family%5C: Arial;%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3EYou%26rsquo;ll report to the Director. We%26rsquo;re looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family%5C: Arial;%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3E%3Cstrong%3EDuring a Typical Day, You%26rsquo;ll%26nbsp;%3C/strong%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22color%5C: rgb(0, 0, 0);%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3EImprove the key success metrics associated with goals. These include%5C:%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%0A%3Cul%3E%0A%3Cli style=%22color%5C: rgb(0, 0, 0);%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3EMonitor Monthly CSC expenditures and ensure compliance within approved budget%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color%5C: rgb(0, 0, 0);%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3EReview Monthly Performance reports for Key performance standards and indicators.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color%5C: rgb(0, 0, 0);%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3ECompile toll transaction and revenue data by facility%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color%5C: rgb(0, 0, 0);%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3Eonsite management and oversight of all departments at multiple locations%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3C/li%3E%0A%3Cli style=%22color%5C: rgb(0, 0, 0);%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3EMentor managers to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color%5C: rgb(0, 0, 0);%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3EBring your time management and organizational skills to help support managers on their multiple, complex, on‐going tasks and projects%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family%5C: Arial;%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3E%3Cstrong%3EWhat You Bring to the Role%26nbsp;%3C/strong%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22color%5C: rgb(0, 0, 0);%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3E%26nbsp;Five (5) years of customer service or financial experience, including at least five (5) years of experience in providing customer service in a financial environment and a minimum of five (5) years of experience in a management position%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color%5C: rgb(0, 0, 0);%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3EKnowledge of financial management and budgeting processes with the ability to analyze and interpret technical and financial data%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color%5C: rgb(0, 0, 0);%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3EAbility to generate various financial, technical, and administrative reports and documents.%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color%5C: rgb(0, 0, 0);%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3ESkill in promoting and providing good customer service to internal and external customers. %26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color%5C: rgb(0, 0, 0);%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3ESkill in the use of computers and software applications including MS Office suite, financial programs, and the internet.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family%5C: Arial;%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3E%3Cstrong%3EWhat You Can Expect%26nbsp;%3C/strong%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22color%5C: rgb(0, 0, 0);%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3EKnowledgeable, encouraging, supporting and present leadership%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color%5C: rgb(0, 0, 0);%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3EDiverse and community minded organization%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color%5C: rgb(0, 0, 0);%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3ECareer-growth and lots of learning opportunities for aspiring minds%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22color%5C: rgb(0, 0, 0);%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3EAnd yes... all the competitive compensation, performance bonus opportunities, and benefits you%27d expect and maybe a few that would pleasantly surprise you%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family%5C: Arial;%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3E%3Cstrong%3EAbout TTEC%26nbsp;%3C/strong%3E%3C/span%3E%3C/span%3E%3C/span%3E%3Cbr%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3EOur business is about making customers happy. That%26rsquo;s all we do. Since 1982, we%26rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world%26rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family%5C: Arial;%22%3E%3Cspan style=%22color%5C: #000000;%22%3E%3Cspan style=%22font-size%5C: 14px;%22%3E%3Cspan style=%22font-family%5C: arial, helvetica, sans-serif;%22%3ETTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.%26nbsp;%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E!|!US-FL-Orlando!|!US-FL-Orlando!|!!|!!|!false!|!2312894!|!2312894!|!true!|!2312894!|!false!|!Submission for the position%5C: Senior Manager, Operations - (Job Number%5C: 04453)!|!false!|!2312894!|!false!|!false!%24!ftlerrors!|!!|!descRequisition.size!|!1!|!descRequisition.nbElements!|!1!|!descRequisition.isEmpty!|!false!|!descRequisition.hasElements!|!true!|!pSessionTimeout!|!0!|!pSessionWarning!|!0!|!pBeaconBeat!|!0!|!focusOnField!|!!|!csrftoken!|!mM28a2WTIujiAeoW5M95OYKneXCJQ1hY3XoyVn5huvw=!|!emptyListToken!|!!|!isListEmpty!|!false!|!listCount!|!!|!displayCalloutInLegend!|!false!|!addThisRequired!|!false!|!jobboardListPageTitle!|!!|!commonDescriptionForAddThis!|!!|!alreadyAppliedColumnDisplayed!|!false!|!displayDraft!|!!|!displaymessage!|!false!|!initialHistoryPage!|!1!|!restoreInitialHistoryOnRefresh!|!false!|!applicationCandidateNo!|!!|!calloutPageDisplayed!|!false!|!descriptionLogginMandatory!|!false!|!displayAsMainHeader!|!false!|!displayListingsPerPage!|!false!|!displayUrgentNeed!|!!|!isApplicantUser!|!true!|!jobsPerPageCaption!|!Job {0} out of {1}!|!listEmptyIsApplicantUser!|!true!|!listLabels!|!!|!listLocales!|!!|!requisitionno!|!2312894!|!interfaceIdForTimeZone!|!requisitionDescriptionInterface!|!isJobCartActionDisplayed!|!false!|!openDescFrom!|!default!|!serializedCriteria!|!!|!sortby!|!11!%24!requisitionDescriptionInterface!|!!|!!|!!|!!|!!|!Apply for this position online!|!Apply by Email!|!Apply to this position by email!|!Add this position to the job cart!|!!|!Job Description!|!Tell us about a friend who might be interested in this job. All privacy rights will be protected.!|!false!|!Tell us about a person who might be interested in working for our organization. All privacy rights will be protected.!|!true!|! !|!Apply for this position online!|!Apply to this position by email!|!Add this position to the job cart!|!!|!!|!!|!