Senior Manager - Operations will be responsible for managing sort and load activities at the hubs. He/She will be accountable for ensuring packages are sorted accurately and loaded onto appropriate feeders/ aircrafts for movement to next location. He/ She will manage the daily activities of Package Center Operations including meeting service commitments and improving center performance. On Road Supervisors, Package Dispatch Supervisors, In-House Supervisors, Package Center Supervisors, and support staff report to this position.

JOB ROLE & RESPONSIBILITIES:

Oversees Hub and Sort Operations

• Reviews volume projections from load forecast plans to ensure adequate staffing.
• Reviews daily operational reports to manage productivity and hub performance (Eg; on-time departures; reduce mis-sorts).
• Collaborates with Hub and Feeder management (e.g. Feeder Schedulers, Feeder Managers, etc.) to plan weekly special sort activities.
• Facilitates healthy employee relations to be able to minimize the number of grievances.
• Meets with corporate management to review priorities.
• Meets with line-haul and feeder vendors to negotiate and ensure service level agreements, cost negotiation, and compliance are adhered to.
• Demonstrates an understanding of the Balanced Scorecard and works with others to develop and execute center operating plans that identify and secure the resources (e.g. people, equipment etc.) necessary to achieve business objectives.
• Oversees the development and implementation of dispatch plans to maximize center efficiency and achieve desired business results.
• Works through center management team (i.e. package dispatch supervisor, Full-Time/Third-party.) to manage day to day center operations ensuring that all packages are received, processed, and delivered in a safe, timely and efficient manner.
• Monitors business activity against short and long-term goals and makes adjustments to ensure that business objectives are achieved.
• Reviews monthly cost statements to ensure that operational expenditures (i.e., kms. driven, payroll, in-center expenses and OSP expenses) are in-line with the planned budget.

Improves Operational Performance

• Analyzes information (e.g. Productivity reports, daily operations reports, volume, cost/piece etc.) to identify trends and create business improvement plans through the application of the Quality Improvement Process (QIP).
• Prioritizes short and long-term operational tasks to maximize individual and operational performance.
• Works cross-functionally to troubleshoot system, operational and service inefficiencies and create new processes that result in improved performance.
• Effectively uses and promotes new technology to ensure the successful achievement of business objectives.
• Follows Quality Improvement Process (QIP) procedures and conducts head-to-head meetings and monthly business plan reviews with center team members to identify and address center performance issues.
• Works with Package Dispatch System in the development of effective, practical dispatch plans to minimize cost/kilometer and maximize performance by meeting service commitments.
• Engages cross-functionally for peak planning to provide effective service and control costs.

Manages and Develops Others

• Manage resources and people processes (e.g. Performance Management, Career Development, Training, Staffing, etc.) to ensure the day-to-day administration of processes and formal procedures.
• Identify individual and team skill gaps and developmental opportunities (e.g. training, special assignments, conferences, projects, etc.) to facilitate individual and team development.
• Ensure direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop them personally and professionally.
• Conduct frequent performance evaluations in a consistent, fair and objective manner to facilitate open communication and encourage continuous performance improvement.
• Hold others accountable to established performance levels to achieve individual and group goals.
• Resolve individual and group performance issues in accordance with company’s policies and procedures in a timely manner to motivate and foster teamwork.
• Coache and provide on-going feedback and support to improve performance.
• Identify opportunities to involve others in new and challenging work assignments and/or rotations that advance the skills and capabilities of individuals and the organization.

Manages Internal and External Customer Needs

• Facilitates Hub pre-sort & post-sort meetings to communicate Feeder, Dispatch, and other needs to Hub employees.
• Collaborates with Feeder and Dispatch operations to ensure loads for large business customers are sorted and built according to service agreements.
• Communicates cross-functionally (e.g. Industrial Engineering, Security, Human Resources, etc.) to ensure equipment is in good condition, packages are sorted properly, and staffing is adequate.

SKILLS AND KNOWLEDGE REQUIREMENTS

• Excellent experience in managing hub operations (middle mile)
• Logistics and Supply Chain Management
• Time & Motion Study
• Skill in budget preparation and forecasting.
• Experience in handling workflow.
• Negotiation skills and the ability to develop strong working relationships (internal & external).
• Good listening skills and the ability to anticipate business needs.
• Knowledge of CRM software and Microsoft Office Suite.
• Customer service attitude with excellent negotiation skills.

Educational Qualifications:

Master/Bachelor’s Degree or equivalent

Relevant Experience:

Overall 10-12 years of experience including at least three years of supervisory experience.