JobID: 210622658 Category: Software Engineering JobSchedule: Full time Posted Date: 2025-05-09T17:44:49+00:00 JobShift: Day : Guide and shape the future of technology at a globally recognized firm, driven by pride in ownership. As a Senior Manager of Site Reliability Engineering at JPMorgan Chase within the Infrastructure & Production Management sector of Consumer & Community Banking, you are the non-functional requirement owner and champion for the applications in your remit. You are a key influencer in your team's strategic planning, driving continual improvement in customer experience, resiliency, security, scalability, monitoring, instrumentation, and automation of the software in your area. You act in a blameless, data-driven manner and navigate difficult situations with composure and tact. Job responsibilities * Demonstrates expertise in site reliability principles and demonstrates an understanding of the fine balance between features, efficiency, and stability * Effectively negotiates with peers and executive partners to ensure optimal outcomes for all * Drives the adoption of site reliability practices throughout the organization * Ensures your teams demonstrate site reliability best practices with the ability to demonstrate this empirically through stability and reliability metrics * Drives a culture of continual improvement and solicits real-time feedback to improve the customer's experience * Ensures your team collaborates with other teams within your group's specialization and avoids duplication of work where possible * Follows blameless, data-driven, post-mortem strategies and conducts regular team debriefs to enable learning from both successes and mistakes * Provides personalized coaching for entry to mid-level team members * Ensures your team documents and shares their knowledge and innovations via internal forums, communities of practice, guilds, and conferences Required qualifications, capabilities, and skills * Formal training or certification on software engineering concepts and 5+ years applied experience. In addition, 2 + years of experience leading technologists to manage and solve complex technical items within your domain of expertise * Advanced proficiency in site reliability culture and principles and can demonstrate how to implement site reliability across application and platform teams while avoiding common pitfalls * Experience leading technologists to manage and solve complex technological issues at a firmwide level * Ability to influence the team's culture by championing innovation and change for success * Experience hiring, developing, and recognizing talent * Proficiency in at least one programming language (e.g., Python, Java Spring Boot, .Net, etc.) * Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.) * Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.) * Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.) * Experience with troubleshooting common networking technologies and issues Preferred qualifications, capabilities, and skills * Experience in banking / financial domain is preferred * AWS Cloud solution architect certification preferred #LI-RB3