US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 500 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.

A Brief Overview

The Senior Manager of Business Process will lead a team that partners with functional, operational, and divisional/market teams to define and build enterprise process capabilities, identify enterprise technology tools, and drive cross-divisional collaboration to ensure alignment with US LBM's strategic objectives. This person will lead the digital customer experience strategy which includes process and systems rationalization and modernization, driving customer engagement, digital enablement of operations, and leveraging data with intelligence to grow the business and automate where possible to drive efficiencies.

What You Will Do

• Lead the IT process group for the Customer Digital Experience COE, partnering with functional and operations leaders to identify and develop an enterprise toolkit of processes in the areas of Customer Engagement, Design, Estimating, BIM, and Whole House Design that support the strategic direction of US LBM.
• Identify and recommend leading trends, technologies, and tools to improve the Customer Digital Experience processes and expected outcomes.
• Lead discovery sessions with various stakeholders to identify process capability needs.
• Support regional/divisional leadership and functional teams regarding the adoption of identified leading operational practices and technology.
• Lead operational resources in the documentation of enterprise processes including “AS-IS” and “TO-BE” in the form of flow charts, SOPs, and other required artifacts.
• Document unique business requirements and develop appropriate technology/process solutions.
• Support project management efforts in the prioritizing and sequencing of activities to support the company’s Customer Digital Experience project, process implementation, and other Business Application efforts.
• Support users of implemented solutions in the proper and most effective utilization of the applications. Provide transaction assists and troubleshooting as needed.
• Analyze and catalog key business processes to serve as a reference for current and future project efforts.
• Negotiate the introduction of new business processes with the affected organizations. Influence applicable USLBM leadership to foster the acceptance and buy-in of required process changes.
• Maintain a deep understanding of benchmark business practices utilized throughout the industry and at other benchmark organizations.
• Measure the impact of best practice initiatives by capturing and maintaining before and after financial and operational metrics.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Perform other ad hoc duties as assigned.
  
  

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company’s commitment to workplace safety.
  
  

Education Qualifications

• Bachelor's Degree Bachelor’s degree in computer science, Marketing, or Management is preferred.
  
  

Experience Qualifications

• 4-6 years of diversified operational experience
• 4-6 years experience within the building materials distribution business preferred.
• 5+ years of experience with Tech strategy, data and digital platforms, product management, analytics, and/or designing and implementing technology solutions
  
  

Skills And Abilities

• Demonstrated experience within some or all of the following areas is preferred, digital marketing, mobile apps, Customer Experience platforms, Website/UX, E-commerce, BIM, and visualization.
• Process improvement experience preferred.
• Ability to work with internal customers and understand and assess their needs, processes, and functions in order to document requirements, recommendations, schedules and process information in a clear and concise manner.
• Experience working in a team environment and ability to work independently and set priorities.
• Experience with Visio, Smartsheet and the Microsoft Office Suite preferred.
• Excellent interpersonal as well as oral and written communication skills.
• Position can be based remotely (home office) or at locally accessible US LBM facility.
• Ability to travel (25% of the time expected) and perform according to the requirements of the position; ability to travel via airplane to meet and coordinate with on-site conversion teams.
  
  

Travel Requirements

• 20% Ability to travel (25% of the time expected) and perform according to the requirements of the position; ability to travel by air to meet and coordinate with on-site conversion teams.
  
  

US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.