Senior Manager – Engineering Operations

About bluCognition

bluCognition is an AI/ML based start-up specializing in developing data products leveraging alternative data sources and providing servicing support to our clients in financial services sector. Founded in 2017, by some very named senior professionals from the financial services industry, the company is headquartered in the US, with the delivery centre based in Pune. We build all our solutions while leveraging the latest technology stack in AI, ML and NLP combined with decades of experience in risk management at some of the largest financial services firms in the world.

Our clients are some of the biggest and the most progressive names in the financial services industry. We are entering a significant growth phase and are looking for individuals with entrepreneurial mindset who wants us to join in this exciting journey.

https://www.blucognition.com

Location: Remote

Reports to: Chief Technology Officer (CTO)

Team size: ~60 engineers across Dev, QA, and Intern cohorts

Experience required: 10 + years total, 3 + years in a Senior Manager level role

Why this role exists

With multiple production journeys live and more in the pipeline, we need a seasoned leader to create a robust operations layer between the CTO and the broader engineering organization. You will drive day-to-day delivery, process excellence, and people management so our R&D initiatives can stay laser-focused on innovation.

What you’ll own

 Delivery & Release Management – Plan, track, and ship sprint and release commitments across multiple product squads; ensure on-time, high-quality delivery.

 Process & Governance – Define and evolve SDLC, Agile rituals, quality gates, and compliance controls (PCI-DSS, SOC 2) appropriate for FinTech.

 People Leadership – Directly manage Assistant Managers, Dev Leads, and QA Leads; coach on performance, career growth, and hiring.

 Stakeholder Management – Serve as the primary engineering interface for Product, Customer Success, and external clients on operational matters.

 Resource & Capacity Planning – Align headcount, skills, and tooling with roadmap needs; own budget for engineering operations.

 Continuous Improvement – Champion DevOps, observability, and automation to shrink lead times and increase reliability (CI/CD, IaC, SRE practices).

 Risk & Incident Response – Coordinate post-mortems, root-cause analyses, and preventive actions for production issues.

 Metrics & Reporting – Build dashboards for velocity, quality, and availability; present insights and action plans to the CTO and executive team.

Must-have qualifications

 10 + years in software engineering with at least 3 years as a Senior Manager (or higher) leading 30 + engineers.

 Hands-on background in web product development; solid grasp of Python / Django– based architectures and cloud (AWS/Azure).

 Proven success scaling Agile/DevOps processes in a regulated FinTech or high-compliance environment.

 Demonstrated strength in people management: recruiting, mentoring, performance reviews, and succession planning.

 Excellent program-management, communication, and client-facing skills.

Nice-to-have

 Experience integrating with US banking APIs.

 Certifications: PMP, CSM, SAFe, or ITIL.