Dicetek LLC

Senior Managed Service Assurance

Dubai, Dubai, AE

about 1 year ago
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Summary

  • Bachelor of Engineering
  • Minimum 5 years’ experience
  • Minimum ITIL V4 Foundation
  • Microsoft, TrendMicro and other relevant Technical certifications
  • Excellent knowledge of Microsoft Excel, PowerPoint etc.
  • Create, develop and Implement ITSM process like Incident Management, Change Management etc along with writeups
  • Good Knowledge of HPSM and ManageEngine particularly Triplet creations, reports extraction etc
  • Able to prepare Dashboards, reports etc
  • Monitor and Track SLAs
  • Quality Audits
  • Able to prepare Standard Operating Procedures

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